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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 27, 2021

Freddy listened carefully to my description of the problem I was having. He and the team diagnosed the issue and resolved it. Kept me informed along the way. Online and text communication is excell More

by Gaston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad Freddy was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 27, 2021

World class service to Francisco Estevez and the dealership. From the very entrance at the parking lot reps are very friendly and professional no matter how busy the dealer is. Mr. Francisco Estevez More

by darkisrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Quevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson
Oct 28, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 27, 2021

We have 2 cars that Valentine looks after. This time around he got some warranty work and a service pushed through in less than 90 minutes!! Great guy! More

by Darren_edward_wall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Corso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 26, 2021

Valentin is always detailed oriented. He ensures that anything that is needed for my automobiles is addressed with the highest quality. More

by epizzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear Valentin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 24, 2021

I was working so My son took the car for me. He told me he loved the service. He is 17 but looks younger and he told me that everybody treated him with respect and very professional. Well done Mercedes, yo More

by claudiapavie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 22, 2021

No appointment. Battery issue. Francisco promptly step up to set everything for immediate service. Great More

by ajferreira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to leave us a five-star rating. We're glad to hear Francisco delivered a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 22, 2021

Mercedes-Benz of Coral Gables is an excellent dealership. They consistently execute well above average for a dealership experience. More

by frickmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Toro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
Oct 24, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to sharing this fantastic review with our team. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 22, 2021

Andrea una maravillosa persona ayudándonos en todo sumamente eficiente y linda !! Me arreglaron todo espectacular More

by paola.arana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 24, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for the five-star review. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 22, 2021

Coral Gables Mercedes Benz is a wonderful place to shop and service cars. All personnel is very attentive and positive. My service rep is Rosie Ruiz and she has been helping me since 2011. Rosie is an e More

by 24rosas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson
Oct 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We appreciate you choosing us over the years. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rosie to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 21, 2021

I have been leasing my car from MB of Coral Gables for many years. Our Service Consultant Marcos Gonzalez is very Polite and handles everything in a professional matter. He’s always very attentive as well More

by slobato65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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