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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 29, 2021

Andrea’s services was great. I was a bit disappointed however when I received my car and realized it had not been cleaned. The service department fixed the issues in my car, but the receipt said the car More

by Acu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Andrea provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

I really felt very comfortable and with an excellent treatment by Francisco and his team who gave me all the solutions to my problems in an expeditious, fast and effective way, I very grateful More

by Ricardo Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Ricardo, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Francisco met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Oct 30, 2021 -

Ricardo Perez responded

Thanks Mr. Richard, this is my first Mercedes I know everything is going to alright

October 29, 2021

Jose is always on top of everything and is always very fast! You’re the best! Thank you! More

by irgjanelleg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Andrea was very helpful and answered all our questions very quickly. However, it took over 2 days to simply change a tire which was not expected from Mercedes Benz More

by Sebastien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Alarcon
Nov 15, 2021 -

Mercedes-Benz of Coral Gables responded

Sebastien ,We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, we'd love to get to the bottom of this and turn things around for you. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Guillermo Requena is the best representative Nice person Guillermo Requena is the best representative Nice person very helpful and always ready to help More

by alafaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Guillermo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Jose Artiles has been a true professional and friendly Service Representative. I enjoy going to this dealership...although it is extremely busy at times. I know they plan on expanding soon. I was a bit More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Professional, courteous and posted me on updates.David / Professional, courteous and posted me on updates. David / Francisco explain me in details my options if such problem continued. I do appreciate thei More

by ashrafkhan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear David and Francisco were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 28, 2021

friendly staff and i was surprised that my car was ready a lot sooner than I was told so that was awesome… very easy process thank you! More

by evita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 28, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 27, 2021

Aldo Guerra is an amazing professional with lots of knowledge, provides the best advise for my cars and he has excellent human skills. Aldo is always attentive to provide the best attention to details. More

by Ana Tangari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario at the entrances is always great and has amazing customer service skills!
Oct 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 27, 2021

I love the service I receive every time! Very kind and professional group of people! More

by EstherShiling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business, Esther. We hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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