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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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November 12, 2021

It’s all about the service expert and Jose Artiles is the best I’ve ever experienced. His attention to detail is what sets him apart. The best was his follow up call to make sure everything went well. Thanks More

by larry@guestcounts.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Larry, We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 12, 2021

Frankie is a very professional, attentive, and knowledgeable. A pleasure to work with. I would recommend him to all my friends and family. More

by igorbar2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Frankie was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

Very organized and professional. Francisco was friendly and knowledgeable. The company kept the promises that were made. Most satisfying. More

by marks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

Valentin Sanchez was very very helpful and considerate. I was distraught, since I had a flat tire the night before and I needed the tire replaced. My husband was in the hospital, and I had to get back to More

by girodolga
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Ms. Girod. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

fast and excellentthe vehicle come back clean and fast and excellent the vehicle come back clean and perfect I received free transportation in and out More

by cragauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 10, 2021

As always, it was a good experience of cordiality and professionalism in a pleasant place More

by nelsonpb2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 10, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 10, 2021

Alex es muy profesional y sabe cómo tratar al cliente, es muy agradable y respetuoso More

by Tannyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Mercedes-Benz of Coral Gables responded

Tanny, Thank you for taking the time to share your thoughts on working with Alex and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 10, 2021

Love my service advisor Stephanie Segovia! I have been a loyal customer of Mercedes CG for years and taking my car was a -leisure. She is an asset to your service department! More

by teregross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Nov 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Stephanie, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 10, 2021

She was nothing but an amazing help! I really appreciate all she did for me! More

by flxn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 10, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrea and our team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 10, 2021

Excellent service and especially in alerting us to a developing problem that would have gotten much worse. That’s the best of preventive maintenance. More

by Mercedes2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! Andrea and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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