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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 08, 2022

Excellent experience with Marcos Gonzalez. All issues were addressed fairly and in a straightforward manner. Very much appreciate the personalized service attention. Thanks. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 06, 2022

my usual service manager wasn't in yesterday and Alex took care of me. He was excellent- conscientious, knowledgable and caring. Extremely helpful and was a professional, helpful advisor. More

by ruthi333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 06, 2022

Great service, very knowledgeable and easy to get my vehicle in and out of the service shop More

by josep1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 06, 2022

Valentin is amazing, always pleasant and great to work with.!! Exceeds my expectations. Wouldn’t go anywhere else. Thanks Val. More

by YonesCherif444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Valentin delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 05, 2022

Great Service always, quick and easy, friendly will always take my car for service there More

by hmelgarejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 05, 2022

Service was fast and the communication on the status of my vehicle was excellent and the home delivery of the vehicle post service is a great service. Special kudos to Frankie Cao my service adviser truly More

by facuna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your great experience with Frankie here at Mercedes-Benz of Coral Gables. We appreciate your business and look forward to serving you for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 04, 2022

Very friendly they took my car without an appointment bc it was a serious problem. They give you a Mercedes loaner, it would be difficult envisioning buying any other car More

by Pérez-Siam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena, Andrea Alarcon
Jan 04, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 04, 2022

Great customer service. I was completely satisfied with Great customer service. I was completely satisfied with Andrea, very knowledgeable and professional. Thank you. More

by dmlujan413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jan 04, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 04, 2022

Tony has been my advisor for over 5 years. At every turn, he has provided excellent professional service. Tony goes above and beyond with in-depth information and thoughtful explanations in addition to being More

by Aprilmagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jan 05, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Ms. Magen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 01, 2022

On time, red carpet treatment, a great experience. My first service and it looks like I made the correct decision on Coral Gables. More

by peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Mercedes-Benz of Coral Gables responded

Peter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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