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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews
Call Service Center (305) 445-8593

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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February 09, 2022

Andrea had me in and out in 15 minutes. The most efficient service I’ve ever received while servicing my car. Can’t say enough about her customer service. Excellent experience. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
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Feb 10, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Andrea had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 05, 2022

Andrea sent texts to advise completion. Very helpful in planning our day. Work was completed close to promised time. As always, couteous & professional. More

by Diaz, JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
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Feb 05, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrea and our team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 04, 2022

The service was very good and the waiting time was not to long it was More

by Marisprada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you in a timely manner. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 04, 2022

This my third lease through this dealership. They customer service oriented and I am very satisfied. More

by kirsti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Mercedes-Benz of Coral Gables responded

Kirsti, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Feb 05, 2022 -

kirsti responded

Thank you, I will be back.

February 03, 2022

Very friendly & professional environment from start to finish. Valentin Sanchez is an extremely knowledgable Service Advisor who is a pleasure to deal with. Way To Go MB Coral Gables Team ! More

by andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
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Feb 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 03, 2022

This last service was fortunately great due to the assistance of Lorena and Francisco taking care of things. More

by Jorge Köng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Renteria-Hernandez
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Feb 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 02, 2022

Service was exceptional from beginning to end; great team. Stephanie was great as usual in solving my problem, and expediting the process; she never fails in providing excellent customer service. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
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Feb 02, 2022 -

Mercedes-Benz of Coral Gables responded

Ed, Thank you for your business and this review. We're happy to hear Stephanie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 02, 2022

I brought my GLE 350 because of a shaky steering wheel after only 9,700 miles. The treatment I received from Francisco Esteves was exceptional, definitely above and beyond normal. I love Francisco’s deme More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Francisco here at Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 31, 2022

Excelente servicio puntualidad buena programacion claridad se puede recomendar a familiares y amigo buena informacio More

by Jose.jimenezp07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
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Jan 31, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much, Jose, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 31, 2022

very good experience will definitely comes back it was very easy to work with Aldo. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : xx
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Jan 31, 2022 -

Mercedes-Benz of Coral Gables responded

Mike, thank you for the kind words for our Aldo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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