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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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March 03, 2022

Mercedes Benz of Coral Gables provides excellent service. Byron was exemplary. I look forward to my next visit. Thank you. More

by Jorge_Delsol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us, Jorge. We work hard to make sure our guests have an exceptional experience. We will share your comments with Byron and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Stephanie Is great. Great, very courteous, friendly and very professional. Knowledgeable and clearly took care of all our needs. More

by Fiesta70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Stephanie and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Byron was very professional and attended to all of my requests. He followed up on calls and stayed on top of the service being done. Kudos to you for having employees who go above and beyond...(-: More

by dgdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Byron and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 23, 2022

Great service! Would highly recommend. They have great staff and goodies for those waiting! 10/10 More

by F
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Feb 24, 2022 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 22, 2022

No phone charging while you wait for your car to get serviced. Over retail prices on parts, labor and accessories. No one in service or parts knew about the Mercedes-Benz Club of America dealer discount More

by dtg914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts, Service and Sales are horrible
Feb 22, 2022 -

dtg914 responded

No phone charging while you wait for your car to get serviced. Asked over 7 people while I waited. Over retail prices on parts, labor and accessories. Don’t know in Sales because no one even asks if you need help when you get into sales floor. No one in service or parts knew about the Mercedes-Benz Club of America dealer discount program. Paid over retail.

February 19, 2022

Tony is always professional, extremely helpful and goes out of his way all the time for his clients. I have loved working with him through the years and it does not matter whether it’s a small problem or b More

by Haydee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Feb 19, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables over the years! We appreciate your fantastic feedback and five-star rating. We're glad to hear that Tony was able to help; we look forward to having you as one of our valued customers for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 18, 2022

Ms. Andrea Alarcon was the best advisor we ever had at Mercedes Benz. Kept us informed everyday with updates on our car, quick responses and genuine care More

by Schelida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Feb 19, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your excellent experience with Mercedes-Benz of Coral Gables. We appreciate your business, Mrs. and Mr. Anon Rodrigues. We look forward to having you as one of our valued customers for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 16, 2022

The team was Quick and helpful. I was advised of all issues and how they will be corrected More

by daniel.lopez001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Rodriguez, Andrea Alarcon
Feb 17, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 14, 2022

They provided excellent service in a timely and efficient manner with a friendly and gracious demeanor. More

by Gorsonm
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Feb 15, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 10, 2022

Andrea was a pleasure to interact with. She took care of all my needs and answered all my questions. Great personality and professional demeanor. More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Feb 11, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Andrea here in our service department! We appreciate the five-star rating. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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