Mercedes-Benz of Coral Gables - Service Center

Outstanding and very professional at all times with customers. Always available to help and provide proper solution. customers. Always available to help and provide proper solution. More

“I had an amazing experience at Mercedes-Benz of Coral Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes G Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes GLS 63. Frankie was incredibly helpful, ensuring that I fully understood the process and felt comfortable with everything. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Frankie and the dealership for outstanding customer service!” More

"Alex Morales" in the service department is very honest and will always give you his best advise in regards to your vehicle. I'm a very pleased customer! Jazmin and will always give you his best advise in regards to your vehicle. I'm a very pleased customer! Jazmin More

super nice customer service , nice people and fast service , clean dealer and valet super friendly. service , clean dealer and valet super friendly. More

Naibi is a wonderful advisor! She advocates for her clients and is straightforward. My rating is a 4 because of the other aspects of the experience,ie. long wait for courtesy ca She advocates for her clients and is straightforward. My rating is a 4 because of the other aspects of the experience,ie. long wait for courtesy car and slow communication. More

Mercedes Benz of Coral Gables FL, is THE BEST. For us is been a pleasure every time we have been there for service or baying or leasing our cars. Carlos Pereda, sales representative and Aldo Guerr For us is been a pleasure every time we have been there for service or baying or leasing our cars. Carlos Pereda, sales representative and Aldo Guerra service representative have been very professional, efficient, kind and courteous to us. We recommend this dealer and Carlos and Aldo 200% More

Extremely satisfied with the service provided. My service advisor Naibi was amazing and ver thorough! My service advisor Naibi was amazing and ver thorough! More

Great service and attention to detail. Very clear explanation of services rendered. Finley and the team was great. Very clear explanation of services rendered. Finley and the team was great. More

I was extremely satisfied with Mr. Gabriel Camps' service and professionalism. He was very knowledgeable and very courteous regarding the service I needed. Great Job Mr. Camps!!! Gabriel Camps' service and professionalism. He was very knowledgeable and very courteous regarding the service I needed. Great Job Mr. Camps!!! More

Terrible customer service. . my G63 2023 sat at dealer for 3 weeks waiting on feedback from service manager on repairs required, after the 3rd week I was advised Mercedes author . my G63 2023 sat at dealer for 3 weeks waiting on feedback from service manager on repairs required, after the 3rd week I was advised Mercedes authorize the required repair. No follow up and communications. After the third week I was offered a loaner car. Having purchased two prior high end vehicles from dealer and looking to purchase the G63 which they had in stock the dealer was looking for a 60k over sticker at the time..I ended up purchasing the vehicle from a west coast dealer for sticker. Zero customer loyalty and in summary service dept folks are inept.. More