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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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March 23, 2022

Service was good. Although, it may seem minor, I asked and it was agreed to have my car wash (knowing that it was clean), I noticed that my car was not cleaned becaus More

by coachbarry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Mar 24, 2022 -

Mercedes-Benz of Coral Gables responded

Coach Barry, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 23, 2022

Love getting my G63 serviced with Francisco Esteves at Mercedes Benz of Coral Gables! Best customer service! More

by erickaufman21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Mercedes-Benz of Coral Gables responded

Eric, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Francisco was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 15, 2022

Great service, responsive and very professional. Always taking best care of your needs. Aldo Guerra is a champion in customer care and professional handling of the vehicle. More

by juanpar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Aldo had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 15, 2022

Very rewarding experience, Ms. Ruiz was very professional and knowledgeable. The service was really nice and my vehicle was returned to me in a very reasonable time. More

by Donnie Maddox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ciorobea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Rosie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 15, 2022

I was so happy that Rosie, the fabulous service girl, was working when I arrived! I was from out of town and was to leave the next morning. She had the service department reattach my bumper before the depa More

by gibbsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Llanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Fuentes, Andrea Alarcon
Mar 16, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Rosie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 15, 2022

Service is always exceptional! ! Wouldn't change dealership ever!! All my questions were answered & attention paid to detail. More

by Ileana Martinez de Castro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Mar 16, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 09, 2022

Excelente la Atención de Andrea. . Muy Eficiente en su trabajo y buena presencia. Los Felicito. More

by Georges Abdul Massih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Rodriguez, Andrea Alarcon
Mar 09, 2022 -

Mercedes-Benz of Coral Gables responded

Georges, Thank you! Andrea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 05, 2022

The service was excellent as always. Appreciate the staff and Guillermo, my service person. Thanks! More

by AnnaFig19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Mar 06, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Guillermo Requena met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 04, 2022

Everyone and I mean everyone is exceptional, friendly and professional. They have a collective sense of making you feel welcome. More

by Matthewsimpson772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Mar 04, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Worst customer service. Andrea Alarcon was taking care of my car and she treated me like crap. My car came out of the dealer with more problems than before.NEVER RETURNING W More

by daisnajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Alarcon
Mar 20, 2022 -

Mercedes-Benz of Coral Gables responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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