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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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April 19, 2022

They ordered a new headliner for my convertible and did a great job installing and giving me a loaner in the interim More

by gcohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 15, 2022

Great Customer Service from every single employee that get to interact with, quick and professional! More

by Jrabionet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 10, 2022

Fast professional and efficient. Went out of their way to accommodate me with a loaner. More

by Jcosmides
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 10, 2022

My service advisor Rosie gives us prompt and exceptional service always. The car was serviced within 1 day of requiring repairs. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Rosie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 09, 2022

Fernando went out of his way to see that we were satisfied. I misunderstood one aspect and was not, at that point, a happy customer. However, Fernando calmly took the heat and turned it into a mutua More

by info
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 07, 2022

Marcos Gonzalez is one of a kind! He is not only kind but efficient and honest with his service. Thank you, Roberto Santamarina More

by morphelife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Mercedes-Benz of Coral Gables responded

Robert, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcos met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 06, 2022

Pleasure to be at your dealership. the initial reception at the gate is vey professional. More

by Clrizk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 03, 2022

Excellent Service! ! Freddy Espinosa and all the maintenance team at Mercedes Benz of Coral Gables are very professional, attentive, and efficient. I had a very good exp More

by Masy0429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Freddy and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 26, 2022

Everyone seems intent on doing the best for the customer. My Service Consultant, Mr. Valentin Sanchez, is very knowledgeable and anticipates needs. He did a superb job in solving my needs with an older car. More

by alancampbell25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of Coral Gables responded

Alan, Thank you for taking the time to share your feedback with us. Valentin and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 25, 2022

Always receive top notch service from Mercedes’ Benz bill user my in coral gables Efficient and courteous staff More

by rlmln
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alberto Reyes
Mar 25, 2022 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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