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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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May 25, 2022

I was in and out of the service department in less than 30 mins with a loaner. More

by St Jones®
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 22, 2022

I am a long time customer of MB of Coral Gables because of the excellent service experience they consistently provide every time. Management and staff are dedicated professionals who keep innovating ways More

by Charly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez, Guillermo Requena
May 23, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 21, 2022

Communication was exceptional. They kept me up to date with everything. I wasn’t considering keeping my Mercedes. But this service experience may convert me to a Mercedes owner for More

by DA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Parra
May 23, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 17, 2022

Excellent service. CAr was cleaned very well. The tea was excellent. I would recommend this place to family and friends. More

by alexis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Reyes
May 18, 2022 -

Mercedes-Benz of Coral Gables responded

Alexis, Thank you for taking the time to share your feedback with us. Alberto and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 14, 2022

every one was very profesional very attentive to my needs , Alex was excelent helping me , everyone in the dept was vey nice , very happy with the service Gables MB gives. More

by JayC123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Mercedes-Benz of Coral Gables responded

Jay, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 16, 2022 -

JayC123 responded

It was my pleasure taking my auto to Gables Mercedes Benz and will keep on taking it,

May 12, 2022

Freddy Espinoza was very accommodating and took good care of the service needs. He is very responsive More

by Josesardi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Freddie here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 12, 2022

I had no appt. , but had a tire issue. My Service Manager, Tony, took care of me, arranged for a loaner and calmed me down. Every person I encountered was polite. Th More

by Kcmccammon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
May 13, 2022 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Tony here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 11, 2022

Excellent service. Quick and efficient turnaround. Appreciated the ride to/from home as well. Great team at MBCG! More

by etnat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 11, 2022

Dealt with Mr. Alvarez and it was a pleasure dealing with him. He treated me like I was the only customer and really had a nice experience. glad to see that the sta More

by Nane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
May 12, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

May 05, 2022

I consider this dealership to be Excellent, Competent, Fair, and Reasonable Based on past experiences with the competition I would never contact the nearest competition or recommend. More

by allansz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Llorena Hernandez
May 06, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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