Mercedes-Benz of Coral Gables - Service Center

I had issues with my Mercedes that I was having difficulty resolving at other Mercedes dealerships. I was put in touch with Nicole Waters and she handled my situation so professionally. She made difficulty resolving at other Mercedes dealerships. I was put in touch with Nicole Waters and she handled my situation so professionally. She made sure that I was taken care of and made sure that I was satisfied before I left the dealership. I would definitely recommend Mercedes Benz of Coral Gables. More

Joe was extremely conscientious with his suggestions. He was professional and it's easy to tell that he behaves as though he is a seasoned mechanic with a heck of a lot of knowledge. He is non-pretentious, was professional and it's easy to tell that he behaves as though he is a seasoned mechanic with a heck of a lot of knowledge. He is non-pretentious, nice guy that gets to the point and explains his reasoning. Great guy and great service...appreciate his professional with me and my car. Boris V. Marchegiani More

I highly recommend this dealer not only for the sales professionals that I has been exposed to thought the 19 years that I’ve been a customer, but the vehicle service deparment after the sales, that is professionals that I has been exposed to thought the 19 years that I’ve been a customer, but the vehicle service deparment after the sales, that is what makes them UNIQUE. From the ramp arrival, obby waitng room (great Cofee & water) till the clean car delivery from service, they are a dealer that reengineer what service is all about. Cordially Julio J. Burgos, CHA, CHSP More

I've had my 2003 SL55 serviced at Bill Ussery Motors 3 times. First time, I went top pick up the car and half the repairs were not completed including a leather repair that I paid for. I brought the ca times. First time, I went top pick up the car and half the repairs were not completed including a leather repair that I paid for. I brought the car to Mercedes Benz of Fort Lauderdale and they were able to quickly fix everything that Bill Ussery left broken. Second time, tried to charge me almost $175 for new windshield wipers that were quoted to me at $59. Didn't return calls, took forever, to fix car, and refused to give me a loaner car until I threw a fit. Third time, they lost my appointment in their computer and tried to send me away even though the problem with my car was a fuel pump that had broken off and was floating/banging around inside my fuel tank. When they did actually try to fix the car, and I went to pick it up after more than a week, they drove it out of the service garage and the car began to gush fuel all over the ground in front of me. A week later my car seemed to be back in one piece, but I’ve got several new rattles to remind me of Bill Ussery Motors whenever I drive my car. Note: Service representative Ariel always did a good job trying to smooth things over. I guess he has lots of practice. More