Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Coral Gables - Service Center
Coral Gables, FL
2,575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,575 Reviews of Mercedes-Benz of Coral Gables - Service Center
Sort by
July 13, 2010
In the past two months I have visited the service department twice. The first time was to repair two small dents on our E350. My wife and I ran into Luis Gutierrez and Ray Hernandez, they promptly as department twice. The first time was to repair two small dents on our E350. My wife and I ran into Luis Gutierrez and Ray Hernandez, they promptly assisted in dropping the car for repair. The car was fixed within the scheduled time and done to our satisfaction. On the second visit, I took the car in to repair a front tire which was damaged along with the rim. In this occasion Marcos Gonzalez, was our service rep. Since the tire needed to be ordered, Marcos and I agreed that he would call me back to set an appt to replace the tire. He did as promised. These are not major issues, however, our expectation is that any service should be done right and on time, in addition, all employees demonstrated a pleasant and sincere customer care attitude. This is why Mercedes Benz of Coral Gables will continue to be our preferred dealership for all service needs. Alvaro J. Naranjo 786-543-7440 More
by ajnaranjo
Employees Worked With
Luis Gutierrez, Ray Hernandez, Marcos Gonzalez
July 13, 2010
This family-owned dealership represents a benchmark for what all car dealerships should be. From the sales staff and management to the service department and management, all attention to detail and aspect what all car dealerships should be. From the sales staff and management to the service department and management, all attention to detail and aspects of customer care are paid the highest of attention by all involved. No stones are left unturned and they insist in ensuring you are satisfied, no matter what the issue is. It is centrally located in the City Beutiful, Coral Gables and its customer sales and service second to none. I highly recommend this dealership to anyone without reservations. More
by aklgroup
Employees Worked With
Luis Gutierrez, Franz Watt, Richard Santalla, et al
July 13, 2010
The service department at this dealership is totally the reason we are committed life long customers. While the product is terrific, the service is more than top of the line. It is truly special; one of a k reason we are committed life long customers. While the product is terrific, the service is more than top of the line. It is truly special; one of a kind. I cannot say enough good things about it. It absolutely cannot be matched. More
by gdelasosa
Employees Worked With
Luis Guitierrez
July 12, 2010
I have been to the service center at Mercedes Benz of Coal Gables several times for minor a incidents with my Mercedes Benz ML350. The reason i go there and pay a little more for service is exactly that. Coal Gables several times for minor a incidents with my Mercedes Benz ML350. The reason i go there and pay a little more for service is exactly that. "The Service". Mr. Gutierrez ( SERVICE DIRECTOR )is extremEly couteous and outright helpful. He makes certain that I am taken care of right away and correctly the first time. I need not worry when I go there for any service to my Truck, He has always made me feel extremely important , even if im just a simple guy with a Benz. Thank you Luis Gutierez..... Regards Andy Maristany Owner of ML350 More
by maristany1
Employees Worked With
Luis Gutierrez
July 11, 2010
From the courtesy pick up to the courtesy wash this dealership and in particular, the service department, are second to none. I wouldn't consider bringing my Benz to any other dealer or service center dealership and in particular, the service department, are second to none. I wouldn't consider bringing my Benz to any other dealer or service center. Keep up the good work, Luis and the rest of your crew. More
by sbeiley
Employees Worked With
Luis Gutierrez
July 11, 2010
I have always had an excellent experience with Mercedes Benz of Coral Gables, from the Sales Associate to the Service Manager. They are always professional and courteous. We currently own three Mercedes' Benz of Coral Gables, from the Sales Associate to the Service Manager. They are always professional and courteous. We currently own three Mercedes' and had nothing but wonderful encounters with the dealer, from the routine service to the after hours road service. Thank you very much for such a great product. More
by armaury
Employees Worked With
Luis Gutierrez, Rene Garcia
July 11, 2010
Luis Guitteriez is a complete professional. He compliments this great dealership with superior service and a can do attitude. I would not consider buying my benz from any other dealership as the compliments this great dealership with superior service and a can do attitude. I would not consider buying my benz from any other dealership as the opportunity to have him service my car is one of the strongest reasons i am a MB customer. Service with a smile, always. More
by adamrussa
Employees Worked With
Luis Guitteriez
July 11, 2010
I have been dealing with Mercedes Benz of Coral Gables since 1981 my wife and daughter and myself have puchased and serviced at least 11 Mercedes automobiles at MB of CG we would not go any were else to d since 1981 my wife and daughter and myself have puchased and serviced at least 11 Mercedes automobiles at MB of CG we would not go any were else to do business.My daughter is currently leasing a C 300 I own a1989 560SL both cars are serviced there thank you Bruce Frank More
by bruce frank
Employees Worked With
Marcos Gonzales
June 22, 2010
THE SERVICE AT THIS DEALERSHIP HAS ALWAYS BEEN EXCELLENT. I DRIVE A C-CLASS AND THEY ALWAYS MAKE ME FEEL AS IF I DROVE AN S-CLASS. AS SOON AS YOU DRIVE UP I AM GREETED BY A PORTER OR A SERVICE REP. IN MY CAS I DRIVE A C-CLASS AND THEY ALWAYS MAKE ME FEEL AS IF I DROVE AN S-CLASS. AS SOON AS YOU DRIVE UP I AM GREETED BY A PORTER OR A SERVICE REP. IN MY CASE MR SANCHEZ USUALLY SEES ME ARRIVE OR IS EXPECTING ME. AT THIS POINT THE REST IS EASY!! BY THE WAY I ALWAYS GO IN TO THE WAITING LOUNGE FOR A FREE FRESHLY BREWED CUP COFFEE FROM A GREAT LITTLE MACHINE WHICH IS BETTER THAN STARBUCKS. More
by JRAMOS
Employees Worked With
VALENTIN SANCHEZ
June 19, 2010
No words to describe the quality of people you have working at the Service Dept. of Merceds Benz Coral Gables... I showed up on 06/19/2010 @ 11:00am to fix a Flat Tire, had to wait 15min.until I went working at the Service Dept. of Merceds Benz Coral Gables... I showed up on 06/19/2010 @ 11:00am to fix a Flat Tire, had to wait 15min.until I went inside to ask for help, since there was NO ONE outside...finally left the car for service, they called me @ 1:30pm to let me know that they were working on the tire and that they will be calling me again to let me know when the car was ready. I had to call @ 3:45pm, so they can tell me that the car was ready, and that I had 15min. to go pick it up, otherwise, the car will have to stay until Moday morning... Spoke with the Cashier to see if I could pay the balance over the phone, while my husband had already left to pick up the car and got there at 4:05pm. Never in my entire life I have experience this type of mediocrity and burocracy from a private company. As I was speaking with 'Guido' and explaining to him that this was unacceptable, he tranferred me to speak with the Service Manager, which conviniently happened to be out of the office for the weekend, so I was getting his voicemail... This will the the LAST TIME I take my car for service to this location, completely unacceptable to deal with this issue over a FLAT TIRE REPAIR!! Not to mention, that I had left some presents in my car that I needed for this coming Father's Day, so basically this scenario had ruined the event for the entire family!!! I will make sure to spread the word about this issue to every single person I know that owns a Mercedes Benz, so they can opt to choose another service location. I honestly thought that I was dealing with the quality of service that this type of car maker deserves!!! More
by asemeraro
Employees Worked With
Guido & Cashier
