Mercedes-Benz of Coral Gables - Service Center

With less than 1,000 miles on a new E350 the car was a mess. The entire command unit had to be replaced. Rocio Ruiz should be promoted and she is a sweet woman. I would not recommend my sales associate mess. The entire command unit had to be replaced. Rocio Ruiz should be promoted and she is a sweet woman. I would not recommend my sales associate Carlos Pereda. I had some blue color staining my white seats so he just told me not to wear dark colors in my car ever. Once the sale was made his behavior changed. He acted as if he didn't know me. Enterprise put the wrong vin number on my paperwork and it did not match my rental. A C300 had been stolen in the area and I was detained for four hours until they could get to the bottom of why the paperwork's vin # didn't match the rental. A complete disaster. I was cleared with no tickets and was let go. Generally, calling coral gables mercedes is a minimum of an hour hold if your refuse to hang up to get status updates. Many times customer service or the dealership will say they will call back within 24 hours and they don't. Once they have your money being a client is not important. I expect to be treated like a decent human being. They only care about clients who spend over 100,000. End of story. They are understaffed and way to busy the coral gables dealership is a zoo. I am sure I am not the only client that feels mistreated. I don't expect the royal treatment but basic human decency would be nice. I saved up for this benz for a long time. I don't see myself as a repeat client. I am very disappointed in the dealership. Coral Gables is known for being a nicer part of town. Unfortunately, there isn't anything nice about this dealership. I am embarrassed to be their clients. More

I have found the dealership very good and have been a cosumer for some 30 years, presently with 3 autos, and the service dep't has been one of the main reasons I return , for a bnew car. I know I can de cosumer for some 30 years, presently with 3 autos, and the service dep't has been one of the main reasons I return , for a bnew car. I know I can depend upon them for every large or minute problem I may have, from the service writer, cashiers, porters and heads of service I am and my family is treated truly fine. I would and do recmmend interested people to visit M.B. in Coral Gables, and assure them they will be well taken care of. For any further questions feel free to email me, (is33133@aol.com) With Pleasure, Isaac Serure 305 772 4387 More

Luis was very upfront and a pleasure to deal with. Each time we have visited this dealership our experience has always been terrific. We always receive excellent service from knowledgable, professional sta time we have visited this dealership our experience has always been terrific. We always receive excellent service from knowledgable, professional staff who really make us feel at ease. I would recommend this dealership and Luis without hesitation. More

Its a pleasure to take my car in for service. this is the reason I buy Mercedes customer service is great.................................................................................................. the reason I buy Mercedes customer service is great.................................................................................................................................................. More

The names I listed above are only a few of the individuals I have dealt with in that dealership in prior visits. I have to express and recognize that Mercedes Benz of Coral Gables and its staff t individuals I have dealt with in that dealership in prior visits. I have to express and recognize that Mercedes Benz of Coral Gables and its staff that I have dealt with are professional and courteous in every department. I have dealt with Sales, Service and body shop all with the highest standard in business. I have leased and owned many Mercedez (different styles and models) all from Mercedes Benz of Coral Gables in over fifteen (15) years and will continue to do business with them. Without a doubt I would highly recommend this dealership. More