Mercedes-Benz of Coral Gables - Service Center

My dad and I have been using this dealership since another dealership I won't mention didn't service us well. I went today and left my C350 to change the battery which seems to be failing, and to chan another dealership I won't mention didn't service us well. I went today and left my C350 to change the battery which seems to be failing, and to change the cover of the ashtray which lost it's wax or something because of the sticker it came with, which my dad didn't take for 2 years lol so it looks awful. Leidys was extremely friendly and helped us immediately, the car will be ready tomorrow and the dealership gave us a courtesy mercedes GLK350 free of charge. The only thing Leidys didn't give me was a kiss, but that isn't in her contract so I guess it's ok hahah xD anyways, I recommend this dealership with eyes closed. More

During my 19 years of experiencing servicing and leasing vehicles with this dealership, the after sales service, I can only prace their bunisness integrity, frindliness and courtesy during and everytime i h vehicles with this dealership, the after sales service, I can only prace their bunisness integrity, frindliness and courtesy during and everytime i have been expose to thier quality and amiable professional services. I will have no hesitation in r3commending this dealership to everyone interested in leasing and servicing the mercedes bens cars. Cordially More

Marcos Gonzalez has always provided excellent customer service. I have been going to Marcos for my Merceds Benz's for years. He is a stand up individual and always looks out for the customer first. I h service. I have been going to Marcos for my Merceds Benz's for years. He is a stand up individual and always looks out for the customer first. I highly recommend Marcos to anyone needing top services at Merceds Benz of Coral Gables. More

Great customer service because Valentin was friendly, positive, and prompt with my vehicle. I would either have liked to know the price of the service before hand or may be for it to be a little less ex positive, and prompt with my vehicle. I would either have liked to know the price of the service before hand or may be for it to be a little less expensive because its a little too expensive for the moment. More

Val Sanchez, the service advisor, was very helpful and nice to deal with! My husband usually brings the car in, and so I have not dealt with him before. I was very pleased with his attitude and knowledge. nice to deal with! My husband usually brings the car in, and so I have not dealt with him before. I was very pleased with his attitude and knowledge. A dealers service is very important to me and my husband. More

Had a wonderful experience at this dealer. Services were all explained thoroughly, price breakdown detailed and my car was deliever on time as promise. Overall dealership is clean and welcoming. Valentin all explained thoroughly, price breakdown detailed and my car was deliever on time as promise. Overall dealership is clean and welcoming. Valentin was a pleasure to work with. Will definitely be back next time my vehile needs service. More

I'm a first time customer with a recently purchased pre-owned M-class, from the minute i drove in, to the second i drove out (2 hours later), LEIDYS SIERRA (service advisor) and DAVID ROBINSON (parts/a pre-owned M-class, from the minute i drove in, to the second i drove out (2 hours later), LEIDYS SIERRA (service advisor) and DAVID ROBINSON (parts/accessories) completely redefine customer service to me. It's people like them that posses this rare kind of professional excellence and caliber that truly make a difference. This has been a paradigm-shifting experience for my wife and I. A trip to the auto-dealer now has taken on a whole new meaning; relational people that are genuinely caring, well intended and highly efficient like LEIDYS and DAVID need only to be multiplied. Thank you MERCEDES BENZ - CORAL GABLES, you've just won a couple more faithful clients. Best Regards, - Marcus & Jussane Assis More

I recently purchased a new C-300 from your Dealership. I wanted some additional products and have been dealing with David Robinson in the Parts Department. He made extra efforts to order these accessories f wanted some additional products and have been dealing with David Robinson in the Parts Department. He made extra efforts to order these accessories for me; obtained them very quickly;on the date he promised; and was very resonsive in calling me when things arrived. This is my first Mercedes, and I have had a number of questions. David has always had the answers, and, notably, has always made a point of encouraging me to call any time with any question or request. I also have found notable that, although my deaings have been recent and not extensive,he has recoginzed me when I call. This type of forthcoming assistance is rare these days. I have recieved exceptional service and advice from David Robinison. More

The service was fantastic. I had a warranty from CarMax that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was b that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was being maximized. Although the price was originally $576, the warranty lowered it to $131, a SIGNIFICANT improvement that was really just time taken away from Val with no benefits. Further, I had my trunk mechanism replaced, and they did a better job than I could expect; I'm pretty sure they completely replaced the mechanism with an alternative, improved mechanism. The only issue was the price of the seat control, which I also had replaced. The part itself was over $300, so I felt that that was too expensive, but it was probably unavoidable regardless of the dealership I went to. Therefore, the only thing I am critical of was the actual price of work, which was pretty steep. However, for all of the benefits the dealership offered, so long as it's covered by a warranty, I find no reason to go to anywhere but Bill Ussery. More

I purchased my vehicle from this dealership almost 3 years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the way they treat their customers that customer satisfaction is a top priority. More