Mercedes-Benz of Coral Gables - Service Center

This dealership provides an excellent customer service experience from the minute you drive in to drop off the car to the moment you arrive to pick up. The concierge service team is outstanding and my se experience from the minute you drive in to drop off the car to the moment you arrive to pick up. The concierge service team is outstanding and my service adviser Valentin Sanchez went far and beyond to meet expectations. I highly recommend this dealer. More

I was not looking forward to visiting the Mercedes-benz in Coral Gables. But, I had a change of attitude thanks to the service given by Ana Gasson. Her service was exceptional. She was very professional in Coral Gables. But, I had a change of attitude thanks to the service given by Ana Gasson. Her service was exceptional. She was very professional, polite, and helpful. I will definitely make sure that she helps me again on my next visit. "Thank You" Ana we need more people like you in the service department. More

I honestly couldn't have asked for more from this M-B service department. Rosie, the service advisor, was courtious, informative and knowledgeble and my car was even delivered before expected. I was so service department. Rosie, the service advisor, was courtious, informative and knowledgeble and my car was even delivered before expected. I was so impressed (although not surprised as I have received this type of service from this dealership in the past) I made it a point to compliment the Service Director, Mr. Luis Gutierrez, on the fine work of his department. More

IT IS VERY IMPORTANT TO ME WHEN I PURCHASE A CAR WERE IS THE SERVICE LOCATED AND WHO WILL BE MY SERVICE PROVIDER. I WAS VERY FORTUNATE TO HAVE ANA GASSON TO WORK WITH SHE IS ALWAYS THERE EARLY CONVINIENT S THE SERVICE LOCATED AND WHO WILL BE MY SERVICE PROVIDER. I WAS VERY FORTUNATE TO HAVE ANA GASSON TO WORK WITH SHE IS ALWAYS THERE EARLY CONVINIENT SINCE I WORK EARLY ON TIME FOR MY APPT KEEPS ME UPDATED ON STATUS OF CAR AND MAKES SURE SHE WALKS ME TO RENTAL IF I NEED A CAR INTRODUCES ME SHE JUST DOESNT HAND ME OVER. I HAVE REFERRED NUMEROUS FRIENDS, CLIENTS AND EVEN MY BOSS TO HER FOR HER KNOWLEDGE AND EXCELLENT SERVICE. IT IS A PLEASURE TO WORK WITH ANA GASSON. More

I had a great experience so much so that I wanted to comment about it; I dropped off both my cars at the same time, which could be troublesome if they are delayed for anything. Ana Gasson my service rep comment about it; I dropped off both my cars at the same time, which could be troublesome if they are delayed for anything. Ana Gasson my service rep was great; she contacted me when each of my cars was ready, one had to stay overnight because of the air suspension, she informed me of this, was available when I picked up my first one and followed up with me the next day when my second was ready.. She explained everything that was done and went over helpful tips to keep my car running great. I've always taken my cars to the Coral Gables Mercedes dealership, and always had a good experience, but Ana when above and beyond my expectations and will always be looking for her. More

This is my second Mercedez car and I love it. I dont want to drive another car. I always had an excellent service in Coral Gables. I had a great experience with Ana Gasson. She is professional and is alway to drive another car. I always had an excellent service in Coral Gables. I had a great experience with Ana Gasson. She is professional and is always ready to give you a good service. Thanks a lot Ana!!!! More

one is greeted with courteousness and a sincere smile. The facility is neat and well maintained. one is kept appraised of the step by step process and any problems that may have arisen. My line of work ne The facility is neat and well maintained. one is kept appraised of the step by step process and any problems that may have arisen. My line of work necesitates my visiting many dealerships of other brands besides yours and I always find myself wishing they worked like you do and when asked I tell them as much. Thank you More

Throughout the years, it has been a pleasure purchasing and servicing our vehicles at Bill Ussery. Just recently, I took my car in for service and as always, received the highest quality care. Tommy Juan and servicing our vehicles at Bill Ussery. Just recently, I took my car in for service and as always, received the highest quality care. Tommy Juan, Marcos Gonzalez, and the entire service team including Dora and the ladies at the cashier's office, should be commended! More

For six years this dealership has been consistently excellent in customer service, and maintenance/repairs for my vehicle. My service advisor Marcus is the most professional and knowledgeable person of excellent in customer service, and maintenance/repairs for my vehicle. My service advisor Marcus is the most professional and knowledgeable person of the Service and Auto Body Department of this dealership. It is an absolute pleasure taking my vehicle to this dealership for routine maintenance, and I would never consider going anywhere else. More