Mercedes-Benz of Coral Gables - Service Center

Val Sanchez, the service advisor, was very helpful and nice to deal with! My husband usually brings the car in, and so I have not dealt with him before. I was very pleased with his attitude and knowledge. nice to deal with! My husband usually brings the car in, and so I have not dealt with him before. I was very pleased with his attitude and knowledge. A dealers service is very important to me and my husband. More

Had a wonderful experience at this dealer. Services were all explained thoroughly, price breakdown detailed and my car was deliever on time as promise. Overall dealership is clean and welcoming. Valentin all explained thoroughly, price breakdown detailed and my car was deliever on time as promise. Overall dealership is clean and welcoming. Valentin was a pleasure to work with. Will definitely be back next time my vehile needs service. More

I'm a first time customer with a recently purchased pre-owned M-class, from the minute i drove in, to the second i drove out (2 hours later), LEIDYS SIERRA (service advisor) and DAVID ROBINSON (parts/a pre-owned M-class, from the minute i drove in, to the second i drove out (2 hours later), LEIDYS SIERRA (service advisor) and DAVID ROBINSON (parts/accessories) completely redefine customer service to me. It's people like them that posses this rare kind of professional excellence and caliber that truly make a difference. This has been a paradigm-shifting experience for my wife and I. A trip to the auto-dealer now has taken on a whole new meaning; relational people that are genuinely caring, well intended and highly efficient like LEIDYS and DAVID need only to be multiplied. Thank you MERCEDES BENZ - CORAL GABLES, you've just won a couple more faithful clients. Best Regards, - Marcus & Jussane Assis More

I recently purchased a new C-300 from your Dealership. I wanted some additional products and have been dealing with David Robinson in the Parts Department. He made extra efforts to order these accessories f wanted some additional products and have been dealing with David Robinson in the Parts Department. He made extra efforts to order these accessories for me; obtained them very quickly;on the date he promised; and was very resonsive in calling me when things arrived. This is my first Mercedes, and I have had a number of questions. David has always had the answers, and, notably, has always made a point of encouraging me to call any time with any question or request. I also have found notable that, although my deaings have been recent and not extensive,he has recoginzed me when I call. This type of forthcoming assistance is rare these days. I have recieved exceptional service and advice from David Robinison. More

The service was fantastic. I had a warranty from CarMax that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was b that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was being maximized. Although the price was originally $576, the warranty lowered it to $131, a SIGNIFICANT improvement that was really just time taken away from Val with no benefits. Further, I had my trunk mechanism replaced, and they did a better job than I could expect; I'm pretty sure they completely replaced the mechanism with an alternative, improved mechanism. The only issue was the price of the seat control, which I also had replaced. The part itself was over $300, so I felt that that was too expensive, but it was probably unavoidable regardless of the dealership I went to. Therefore, the only thing I am critical of was the actual price of work, which was pretty steep. However, for all of the benefits the dealership offered, so long as it's covered by a warranty, I find no reason to go to anywhere but Bill Ussery. More

I purchased my vehicle from this dealership almost 3 years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the way they treat their customers that customer satisfaction is a top priority. More

I have been a satisfied customer of this dealer for more than 15 years.Mr, Tommy Juan and Val Martinez belong to an exceptional team. I would say that they are an essential complement to the general scope o than 15 years.Mr, Tommy Juan and Val Martinez belong to an exceptional team. I would say that they are an essential complement to the general scope of operations of this dealership. This is in accordance with the Mercedes Benz brand. More

The overall experience has been very gratifing. Service advisor is courtious and knowledgeable, a pleasure to work with. The service department is well organized and runs efficiently. Overall quality of advisor is courtious and knowledgeable, a pleasure to work with. The service department is well organized and runs efficiently. Overall quality of work performed on vehicle is very good and the price of service is a bit high, but you get what you pay for. Overall a good bang for the buck. Keep up the good work! More

Service at your dealership is always exceptional. Tony Fuentes and Richard Santalla are exceptional. Whenever I have questions or any type of hesitation regarding the work that needs to be performed on my Fuentes and Richard Santalla are exceptional. Whenever I have questions or any type of hesitation regarding the work that needs to be performed on my vehicle, I am always comforted by the knowledgable advice I receive from them. Keep up the excellent work! More