Mercedes-Benz of Coral Gables - Service Center

I did not have a pleasant experience with the sales dept. at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my options which caused me to contact the Mercedes dealer in Naples, Florida that helped me keep my car through their pre-owned financing dept. Due to the economy, my credit was not that great and the Gables Mercedes did not go the extra mile for me. However, the reason why I enjoy servicing my car with Mercedes Benz of Coral Gables is my service advisor, Lorena Renteria. She is the best. She anticipates all of my needs. She makes sure that my car is serviced and informs me of costly repairs beforehand. She is personable, caring, and is a perfect example of what great customer service is. I had a bad experience with their sales department, but I cannot say enough about how great their service advisor, Lorena Renteria is. Their service dept. should learn from her. More

The service is always phenomenal. The service department really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. I will continue to vist this dealer and it's friendly staff. More

Valentine Sanchez, the service representative with whom I dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and sea dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and seamless. The other people in the service area were also pleasant and good. More

AFTER MANY VISITS TO THE SERVICE DEPARTMENT, THIS WAS THE FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING THE STATUS OF MY VEHICLE, HE ALONG WITH THE VARIOUS EMKPLOYEES THAT I ENCOUNTERED MADE ME FEEL REALLY WELCOME AT THE FACILITY. More

Every time I go for service, it's an A+++++ experience! I purchased two of my vehicles and have taken them for service every single time at this dealership. It's a pleasure going for service! I'm always att purchased two of my vehicles and have taken them for service every single time at this dealership. It's a pleasure going for service! I'm always attended by Marcos Gonzalez who provides me with the best service, attention and care. He is extremely courteous and unconditionally wiling to help and make my life easier. More

I was impressed by the courtesy, efficiency, and interest with which Ms. Sierra assisted me before and after my service appointment for my GL 450. She exceeded my expectations; she so into doing the right t with which Ms. Sierra assisted me before and after my service appointment for my GL 450. She exceeded my expectations; she so into doing the right thing for the Brand, for the Customer, and for the vehicle that it made my visit satisfying. She even put the License Plate on the vehicle for me, it felt funny; but I accepted as she did it with so much care. I believe that a Company with employees like Ms. Sierra is blessed. Joseph Hernandez Ministerios EL Buen Pastor More

My visits to MB Coral Gables service department have been quite a postive experiences. I purchased my car last June and from the first visit I was referred to Fernando Rengifo as a service representative. Fe quite a postive experiences. I purchased my car last June and from the first visit I was referred to Fernando Rengifo as a service representative. Fernando has extended a courteous service and support for all my car needs with the upmost positive attitude and attention to detail. More

I arrived at the dealership without an appointment, with a passenger-side mirror that someone had knocked off of its base, and with a busy day of work ahead. Valentine really went the extra mile to get me a passenger-side mirror that someone had knocked off of its base, and with a busy day of work ahead. Valentine really went the extra mile to get me out of there as fast as possible, and as cost-effectively as possible. Even though I didn't buy my car there, everyone I dealt with treated me as though they truly value my business. They even found a place for me to handle a conference call while I waited. And, of course, they did a great job on my car. I would DEFINITELY recommend the service department, and Valentine in particular. More

I bought my car back in 2006 in this dealer, since then I always take it there for service. The service has always been acceptable but this last time was outstanding, this is the reason why I would like to r always take it there for service. The service has always been acceptable but this last time was outstanding, this is the reason why I would like to recognize it. Mr. Rengifo delivered excellence in his customer service, showing responsibility and a complete knowledge of his job. I’m very satisfied with the service he provided. More

Richard santalla, Service Manager, has incredible customer service skills. It's always a pleasure to deal with him...courteous, problem solver, responsive, etc. I would definitely recommend this de customer service skills. It's always a pleasure to deal with him...courteous, problem solver, responsive, etc. I would definitely recommend this dealership on the basis of the service department. After servicing my car, it was perfect! More