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Mercedes-Benz of Coral Gables - Service Center
Coral Gables, FL
2,589 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center
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March 14, 2012
Great customer service and excellent attention. My advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and fam advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and family.... More
by edgarh
Employees Worked With
Rosie Ruiz
March 02, 2012
Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rea was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was " the lights you have are after market and as so are not covered under the warranty" i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me " as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn't doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a " cover fee " of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I've owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would've bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. MR. LUIS GUTIERREZ IS A GREAT EXAMPLE OF WHAT CUSTOMER SERVICE AND SATISFACTION MEANS. HE REALLY GOES THAT EXTRA MILE TO HELP YOU AND TO MAKE SURE YOU LEAVE HIS DEALER WITH A SMILE. AFTER A REALLY DISAPPOINTING EXPERIENCE I HAD WITH A PREVIOUS EMPLOYEE. HE CONTACTED ME AND HE WENT OUT OF HIS WAY TO HELP ME GET THE REPLACEMENT PARTS AND BULBS THAT I WAS MISSING EVEN THOUGH ONE OF THEM WAS NOT AN ORIGINAL FACTORY BULB. THIS GENTLEMEN HAS EXCEPTIONAL CUSTOMER SERVICE SKILLS. AS A PROFESSIONAL IN THE BANKING AND FINANCE INDUSTRY I ONLY EXPECT TOP NOTCH SERVICE, BECAUSE THE QUALITY OF SERVICE I GIVE TO MY CLIENTS IS THE ONE THAT I WOULD EXPECT FROM A COMPANY SUCH AS MERCEDES BENZ AND EVEN MORE IN THE CORAL GABLES AREA WHICH IS SUPPOSED TO BE A HIGH END AFFLUENT CLIENTELE AREA.I WILL RECOMMEND LUIS TO ALL OF MY CLIENTS THAT INQUIRE ABOUT MERCEDES BENZ OF CORAL GABLES. More
by albertotech1990
Employees Worked With
LUIS GUTIERREZ
February 28, 2012
David and Andy helped me with an issue I had with my car key. They were friendly and didn't hesitate to bend backwards to solve my problem. I really appreciate their assistance. key. They were friendly and didn't hesitate to bend backwards to solve my problem. I really appreciate their assistance. More
by iluque
Employees Worked With
David Robinson and Andy Ilanes
February 15, 2012
Excellent customer service and quality of work. Car comes out looking and feeling like new. Every employee you come across makes you know your business is really appreciated. Fernando Rengifo is one o comes out looking and feeling like new. Every employee you come across makes you know your business is really appreciated. Fernando Rengifo is one of the best customer service people I have met in any industry. More
by ramonmatos
January 31, 2012
Both Leidys Sierra (Assistant Service Manager) and David Robinson (Parts Specialist), continue to redefine costumer service. They are both yet to provide par-only service, they're always performing above an Robinson (Parts Specialist), continue to redefine costumer service. They are both yet to provide par-only service, they're always performing above and beyond expectation. It's professionals of such caliber that really make a difference. As long as they are at Coral Gables Mercedes, we will keep coming back. More
by David A. Assis
Employees Worked With
Leidys Sierra, David Robinson
January 22, 2012
I so glad to do buisness with bill ussery and my salesman I so glad to do buisness with bill ussery and my salesman wa profetional that i will recommendet to all my family and friends also the service person I so glad to do buisness with bill ussery and my salesman wa profetional that i will recommendet to all my family and friends also the service personel verry profetional including Joe Figaroa thank you so much Mari and Tony Ramirez. More
by aaaboys123
Employees Worked With
joe figaroa, Joe Figarola
January 03, 2012
I have had a Mercedes for over 5yrs. I have not had much luck at ALL with the brand, with my vehicle. But times likes these. I am pleased at least there is a little tiny light in the giant tunnel of darknes luck at ALL with the brand, with my vehicle. But times likes these. I am pleased at least there is a little tiny light in the giant tunnel of darkness. My key died all of a sudden and unfortunately I only have one. I went to another dealer and received horrible service and just hurdles to get my issue resolved. I contacted MB of CG and David Robinson was amazing and made me regret my attempt at another dealer only cause it was closer. (The one in Cutler Bay)He quickly made his effort to resolve my issue. Great service, great attitude, and a great asset to the company. I thank him and makes me want to have another part to order so I can get great service again. Aka: I look forward on coming back and giving this dealership my business & will recommend to my family members who are also Mercedes owners. More
by TheAlexander
Employees Worked With
David Robinson
December 16, 2011
I have been to this dealership on several occasions to purchase parts and seek advice relating to my CLS 500 . The Service I have received has never been anything less than Excellent. Namely Mr. David Ro purchase parts and seek advice relating to my CLS 500 . The Service I have received has never been anything less than Excellent. Namely Mr. David Robinson has alway's been exstreamly courteos, swift & %100 percent on point assessing problems relating to my car when advice is asked. This type of service is never over looked. And I, in particular appreciate it to it's highest honor. I look forward to many years of continued service with this dealership. Thank you, "Customer for Life" Evans H. Starke More
by TheRah
Employees Worked With
David Robinson
December 14, 2011
I have received consistent support on all my auto part questions and needs. Mr Robinson has provided excellent support time and time again. He is courteous, knowledgable and can find exactly what I need t questions and needs. Mr Robinson has provided excellent support time and time again. He is courteous, knowledgable and can find exactly what I need to purchase for my vehicle. I have been a customer of Mercedes of Coral Gables for the past 14 years, Thank you F. Nunez More
by FrankNunez
Employees Worked With
David Robinson
November 02, 2011
Joe has consistently provided very good customer service over the past 10 years. He is always courteous and helpful and has always strived to make the "wait time" as short as possible. over the past 10 years. He is always courteous and helpful and has always strived to make the "wait time" as short as possible. More
by Blanca E
Employees Worked With
Joe Figarola
