Mercedes-Benz of Coral Gables - Service Center

Outstanding customer service. Fast and effective!!! David Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guid Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guide and satisfy the needs of his customers. I look forward to continue using this dealer because of the great experience. Congratulations David, keep up that great attitude!!! More

David is an outstanding associate, extremely helpful and very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service o very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service or parts. Keep up the great work David !!! ....and by the way Marcos Gonzales ( Service Manager) is amazing !!! Class act ...the entire team at Coral Gables Mercedes !....The best or nothing !!! More

David's knowledge of mercedes benz has given me the David's knowledge of mercedes benz has given me the confidence to send some one else to the parts department if I can't go myself. I know if he is t David's knowledge of mercedes benz has given me the confidence to send some one else to the parts department if I can't go myself. I know if he is there ; the problem WILL BE SOLVED. I have been there when he (David) has shown TRUE professionalism when dealing with irate individuals. It's GOOD to get any matter resolved the 1st time around without negative attitudes being an issues. More

Representative was very friendly and professional. Took the time to explain in detail about the parts that I needed to purchase.I no longer live in Miami, but I will continue to drive the 30 miles + just t the time to explain in detail about the parts that I needed to purchase.I no longer live in Miami, but I will continue to drive the 30 miles + just to shop at your dealer!!! More

Took my vehicle in for some repair concerns today and the entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistan entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistance. More

I recently visited the facility with some minor but troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working w troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working with those small troubles, and of course with some diligent and patience, along with closely paying attention to these issues – those issues seem to have been worked out. Most of all I want to reiterate that my firm believes that it could have not been done without their service and attention to detail that was definitely provided. When it was time to pick up the car, do to some construction that is currently going on at the dealer; the car was not up to their cleaning standards. Mr. Richard Santallana responded swiftly and was quick to the task of mending the issue at hand; He offered to get the car detailed without any objection as a token of appreciation for the time that the car had been in the shop in order to correctly and finally fix those small issues. Thank you guys for truly making that difference. More

David Robinson (parts) continues to set the customer service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undiv service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undivided attention, no mercedes owner could ever expect more from the parts department at MB coral gables. Great job guys, keep it up. More

Val Sanchez always has a tip for the customer which I really appreciate. Its been a pleasure dealing with Val Sanchez the past several years. really appreciate. Its been a pleasure dealing with Val Sanchez the past several years. More

The team that I worked with was very helpful and attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me person attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me personalized service and followed up to make sure that I was fully aware of the repair progress for my vehicle. Thank you for the excellent service! More

Everyone hates having to go out of their way to get their car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make sure that my problem would be solved promptly. I had worked with Leidys before and she had been spectacular. It was more of the same this time around. She was extremely professional and understanding and worked as efficiently as possible to make sure that my time would not be wasted at the dealership. She created my work order and walked me to the loaner counter. She then called me to inform me that my car was ready and when I told her I would be on my way to get my car, she made sure that my car was ready for me once I arrived, so I didn't have to spend unnecessary time waiting. Overall, the service was all that you could ask for and then more. I hope that I don't have to take my car in for service again, but if I do, I know that I can count on Leidys. More