Mercedes-Benz of Coral Gables - Service Center
Coral Gables, FL
2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center
I always like to take my car to be serviced at MB of Coral Gables. Ever since I purchased my first MB I try to see Ana Gasson who has been my service advisor. Ana is not only very professional she is Coral Gables. Ever since I purchased my first MB I try to see Ana Gasson who has been my service advisor. Ana is not only very professional she is also friendly and makes sure all my needs are taken care of. From the time I call the service department to the time the car is picked up, everyone I spoke to make me feel as I was the only customer. Keep up the good Job!! More
Fairly easy to make appointment; appointment was honored at established time and loaned vehicle was provided on expedited basis; work was completed in an acceptable time period; and pick-up went very smooth at established time and loaned vehicle was provided on expedited basis; work was completed in an acceptable time period; and pick-up went very smoothly. Everyone was friendly and extremely helpful. More
It's Always a pleasure to visit Mercedes Benz of Coral Gables. I constantly receive an emence level of respect an Quality service. Respect to me is when Mr. David Robinson takes the time to break Coral Gables. I constantly receive an emence level of respect an Quality service. Respect to me is when Mr. David Robinson takes the time to break down to me, in Lamen's terms, exactly what is wrong with my car & why. His chraracter alway's exudes the patience of a college professor when shchooling me as to the best way to solve my car problems. His exsplanations are alway's thourough and you are forever appreciated. Thank you Very Much Mr. Robinson. Evans. More
Every time i have needed service to diagnose and repair a certain problem with my car, i have received an excellent and efficient solution to it. At the personal level, treatment has been outstanding and ver certain problem with my car, i have received an excellent and efficient solution to it. At the personal level, treatment has been outstanding and very professional! More
I had'nt visited this particlar Dealership in quite some time. I thought that it was a posibility that I might have been forgotten, and maybe not get served with the same degree of attentiveness. My assum time. I thought that it was a posibility that I might have been forgotten, and maybe not get served with the same degree of attentiveness. My assumptions were absolutely unfounded. Not only did David Robinson remember me like yesterday, I was treated with the same degree of profesionalism & quality customer service. I definitely will return to this dealership in the future. Thank You very much Sir ! Evans More
great customer service! From setting up and appointment to picking up the car from the service department the degree of professional behavior and customer care service is outstanding. to picking up the car from the service department the degree of professional behavior and customer care service is outstanding. More
Great courteous and fast service, a very professional service agent, I requested an SUV loaner to try it and there were none available at the time, but he search and got me one as a loaner. I appreciate service agent, I requested an SUV loaner to try it and there were none available at the time, but he search and got me one as a loaner. I appreciated this very much, Mr. Figarola is an asset to your Company. More
The combination of an atmosphere of friendliness and well trained, knowledgeable personnel with Joe Figarola's client-oriented, respect and courtesy makes an otherwise unwanted event ( a car that does not wo trained, knowledgeable personnel with Joe Figarola's client-oriented, respect and courtesy makes an otherwise unwanted event ( a car that does not work ) a genuine pleasure. One remembers the good experience long after one forgets how much it cost. More
One of my tires went flat. Took it to the dealer, it was covered by the insurance. Supposedly they took the tire reference and ordered one as they did not have in inventory. Ask if they wantdd to keep it an covered by the insurance. Supposedly they took the tire reference and ordered one as they did not have in inventory. Ask if they wantdd to keep it and put the spare, but they said I would be fine. While driving, tire collapsed, almost went offroad... Called MB dealer and assistance and it was terrible. I started to change the wheel my self as I was late just to find out that the wheel lock was not in the car!.(I purchased it from an official MB dealer). It took almost four hours for a flat bed truck to come and pick the car. When in the dealer, they said that they did not have the order for the tire. Had to leave the car for almost a week. I had a loaner and a guy brought my car when it was ready( obviously he got a great tip). Nobody explained why the tire was not ordered and in place when I waited an hour while they took the reference, nobody explained what happened to the wheel lock key or why it took four hours for the assitance to come. I was expecting some sort of compensation for my time, but obviously they did not care... For my first experience in the dealer, it was terrible. Would not recommend to any one. My wife rides a VW and service is way better and half the price. More