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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 06, 2013

I always like to take my car to be serviced at MB of Coral Gables. Ever since I purchased my first MB I try to see Ana Gasson who has been my service advisor. Ana is not only very professional she is More

by Edwin381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Gasson
August 06, 2013

Fairly easy to make appointment; appointment was honored at established time and loaned vehicle was provided on expedited basis; work was completed in an acceptable time period; and pick-up went very smooth More

by jgranat
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
August 06, 2013

Good service your have the best costumer service that is my personal opinion .thank you for take care the customer I so happy for that More

by Sanabria18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I not remember
May 15, 2013

It's Always a pleasure to visit Mercedes Benz of Coral Gables. I constantly receive an emence level of respect an Quality service. Respect to me is when Mr. David Robinson takes the time to break More

by TheRah
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Robinson
January 05, 2013

Every time i have needed service to diagnose and repair a certain problem with my car, i have received an excellent and efficient solution to it. At the personal level, treatment has been outstanding and ver More

by Yaya45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie
December 12, 2012

I had'nt visited this particlar Dealership in quite some time. I thought that it was a posibility that I might have been forgotten, and maybe not get served with the same degree of attentiveness. My assum More

by TheRah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
December 08, 2012

great customer service! From setting up and appointment to picking up the car from the service department the degree of professional behavior and customer care service is outstanding. More

by mcabada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 16, 2012

Great courteous and fast service, a very professional service agent, I requested an SUV loaner to try it and there were none available at the time, but he search and got me one as a loaner. I appreciate More

by Industrial Components, Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Figarola
October 16, 2012

The combination of an atmosphere of friendliness and well trained, knowledgeable personnel with Joe Figarola's client-oriented, respect and courtesy makes an otherwise unwanted event ( a car that does not wo More

by emilioa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Figarola, Joe Figarola
October 15, 2012

One of my tires went flat. Took it to the dealer, it was covered by the insurance. Supposedly they took the tire reference and ordered one as they did not have in inventory. Ask if they wantdd to keep it an More

by E350_keybiscayne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Unkonw, Joe Figarola
Oct 24, 2012 -

Mercedes-Benz of Coral Gables responded

We are disappointed to hear of your experience and are sincerely interested in preventing this from happening again. In order to ensure this process is improved, we will need additional details and encourage you to contact our Service Director, Luis Gutierrez at 305-445-2514 to discuss this further, if you so desire. Thank you for your time.

Oct 24, 2012 -

Mercedes-Benz of Coral Gables responded

We are disappointed to hear of your experience and are sincerely interested in preventing this from happening again. In order to ensure this process is improved, we will need additional details and encourage you to contact our Service Director, Luis Gutierrez at 305-445-2514 to discuss this further, if you so desire. Thank you for your time.

Oct 24, 2012 -

Mercedes-Benz of Coral Gables responded

We are disappointed to hear of your experience and are sincerely interested in preventing this from happening again. In order to ensure this process is improved, we will need additional details and encourage you to contact our Service Director, Luis Gutierrez at 305-445-2514 to discuss this further, if you so desire. Thank you for your time.

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