Mercedes-Benz of Coral Gables - Service Center

Every time i have needed service to diagnose and repair a certain problem with my car, i have received an excellent and efficient solution to it. At the personal level, treatment has been outstanding and ver certain problem with my car, i have received an excellent and efficient solution to it. At the personal level, treatment has been outstanding and very professional! More

I had'nt visited this particlar Dealership in quite some time. I thought that it was a posibility that I might have been forgotten, and maybe not get served with the same degree of attentiveness. My assum time. I thought that it was a posibility that I might have been forgotten, and maybe not get served with the same degree of attentiveness. My assumptions were absolutely unfounded. Not only did David Robinson remember me like yesterday, I was treated with the same degree of profesionalism & quality customer service. I definitely will return to this dealership in the future. Thank You very much Sir ! Evans More

great customer service! From setting up and appointment to picking up the car from the service department the degree of professional behavior and customer care service is outstanding. to picking up the car from the service department the degree of professional behavior and customer care service is outstanding. More

Great courteous and fast service, a very professional service agent, I requested an SUV loaner to try it and there were none available at the time, but he search and got me one as a loaner. I appreciate service agent, I requested an SUV loaner to try it and there were none available at the time, but he search and got me one as a loaner. I appreciated this very much, Mr. Figarola is an asset to your Company. More

The combination of an atmosphere of friendliness and well trained, knowledgeable personnel with Joe Figarola's client-oriented, respect and courtesy makes an otherwise unwanted event ( a car that does not wo trained, knowledgeable personnel with Joe Figarola's client-oriented, respect and courtesy makes an otherwise unwanted event ( a car that does not work ) a genuine pleasure. One remembers the good experience long after one forgets how much it cost. More

This morning I took my Mercedes E350 because I was having problems with one of the front lights. I did not have an appoitment. I was greeded by Raydell Leon. Mr. Leon was very professional and helpful problems with one of the front lights. I did not have an appoitment. I was greeded by Raydell Leon. Mr. Leon was very professional and helpful and took care of the situation within minutes. It was a very pleasant experience. Just for informational purposes I have been a customer of the Mercededs Benz at Coral Gables for approximately 10 years. I have bought three cars from them and I have always being very pleased with the customer service they provide in sales as well as service. Will continue doing business with them. More

Since I have been financially able to, I have always owned Mercedes Benz. Currently, I own a 2012 350 SLK. My last 2 vehicles an ML 350 and the 350 SLK, I bought at your new Cutler Bay location in order owned Mercedes Benz. Currently, I own a 2012 350 SLK. My last 2 vehicles an ML 350 and the 350 SLK, I bought at your new Cutler Bay location in order to avoid the Coral Gables site. Although, I live in the roads area in Miami, I would not go to the Coral Gables dealership because I always felt that the customer service was very poor. Therefore, I traveled to Cutler Bay where the customer service excelled; although, it is very far for me. One day, I had an issue with my car and I was forced to go to the Coral Gables site due to time management issues. There, I was greeted by Mr. Robinson in a very friendly and professional manner. Mr. Robinson mentioned that he had never seen me there before and I explained to him why. Mr. Robinson assured me that I would not experience bad customer service again and that he was sorry that I felt negative regarding the dealership. Then he gave me his business card and told me to see him in Parts and Accessories if I ever had any complaints. He assured me that whatever bad experiences I had before would not re-occur again. Although, I was very reluctant, Mr. Robinson's genuineness, assertiveness, professionalism, and business ethics, drove me to try the dealership again. I have now been there (either for me or my girlfriend's mercedes), a few times since my initial encounter with Mr. Robinson. Thanks to him, I have changed my perception and have received excellent care. I would like to commend this individual who is such an asset to your company and exemplary employee. And thank him, for taking the time to make my business time more efficient and profitable by being able to drop off my cars for service only a few blocks from my home! Sincerely, Amneris Godoy and Jacinto Godoy 1865 SW 16 Terrace Miami, FL 33145 More

I took my car in yesterday, didn't wait in line for a second Joe was super friendly and polite he totally hooked me up with everything I needed, thanks for the great CS. second Joe was super friendly and polite he totally hooked me up with everything I needed, thanks for the great CS. More

Great courtesy and customer service. Everyone is kind and willing to help anyone standing around. I like that!The coffe and sitting are a bonus too! willing to help anyone standing around. I like that!The coffe and sitting are a bonus too! More