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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 22, 2022

This time was just for a recall and a minor cosmetic issue and Val Sanchez took care of it as if it were a major overhaul of the engine. We are very happy to have him as our advisor More

by araimundez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Val was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 21, 2022

only positive thoughts and they have been said in previous reviews. this is not my first "rodeo" More

by Mismia42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 19, 2022

Excellent customer service! ! Thank you Stephanie Segovia for always going above and beyond! Great experience with the Body Shop! Thank you to Alan Lara and Maria for keeping More

by sserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Lara and Maria, Stephanie Segovia
Aug 22, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. Stephanie, Alan, Maria, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 10, 2022

Schedule for "A" service was perfect. ride to and from dealership was perfect. on time and at predicted cost. More

by Dimonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 04, 2022

Great service and service advisor. I will recommend this to my friends. Excellent location. Very clean More

by 504adamsk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 03, 2022

The employees are available and responsive whenever I go there. Andrea Alarcon came to find me when I arrived for a recall service appointment. She was friendly, helpful and a good listener. She also chec More

by Nickchitty
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Aug 04, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you, Mr. Chitty, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 20, 2022

I dropped my car at the dealer for servicing some recalls and also to check a noise in the high speed of A/C unit. It took three days to complete all service and result was very good. Tony Fuentes is alway More

by FLAVIO DE ANDRADE
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jul 20, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you! Tony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 16, 2022

Andrea is AMAZING! !!! So communicative and goes above and beyond. She always picks up and provides solutions. It makes the experience so pleasant. More

by shpektor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 16, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrea met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 11, 2022

Good service and very professional customer service. I strong recommend Alberto was very kindly and profe More

by Fer Morillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Reyes
Jul 12, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 01, 2022

Great Customer Service. I was waiting for my car and the customer area was really good. Great place to wait More

by ricardodstark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Mercedes-Benz of Coral Gables responded

Ricardo, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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