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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews
Call Service Center (305) 445-8593

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 16, 2023

I was helped quickly. Val kept me informed throughout the process. I was provided a loaner. More

by gviejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 02, 2023

Accurate fast reliable. Great service overall. Best client care and consideration. Good in every respect. Up to par for the best car maker. More

by Jorge Cavelier
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you taking the time to leave us this fantastic five-star review. Thank you for choosing Mercedes-Benz of Coral Gables; we look forward to having you as a valued customer for many years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 25, 2022

It is the Dealership that I know with regards to service, everything there is 5 Stars More

by eajoksr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 19, 2022

Always efficient, professional and attentive to detail. For over 15 years I have received excellent service from Valentin. More

by fvillacianmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Valentin here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 10, 2022

My customer service agent Stephanie always takes great care of my vehicle. Her attention to detail is implacable, patience and ability to under and listen to the concern. I’ve been a Mercedes client for More

by Gary Wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
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Dec 11, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 07, 2022

Exceptional Service, everyone in the staff is ready to help. Service Advisor Valentin Sanchez kept me informed on the progress of the Service. Kudos to All More

by tommyjuan1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Valentin met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables, we look forward to having you as a valued customer for many years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 30, 2022

Amazing employees and customer service I would def recommend it. Extremely friendly and helpful. Thanks!! More

by jkoolmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables, we look forward to having you as a valued customer for many years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 22, 2022

Frankie Cao always offered an outstanding attention. Having a car dropping me off and picking me up was also extremely helpful. Thanks More

by marcosgdomingues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Frankie and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 20, 2022

They are not always nice When my 5 year old BlueTec started timing out…..over and aver again they denied knowing what was wrong Than they announced BlueTec was a failed technology They finally “fix More

by meganmcandless
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Valentin Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2022 -

Mercedes-Benz of Coral Gables responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 05, 2022

The have a very good staff. Quick and efficient. Good environment and reliable service. I would recommend to everyone. More

by susanaibanez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Nov 06, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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