Mercedes-Benz of Coral Gables - Service Center

Amazing Tony Fuentes, service advisor was on point. From the moment I arrived, loaner paperwork m, everything was excellent!! Definitely my new go to dealersh Tony Fuentes, service advisor was on point. From the moment I arrived, loaner paperwork m, everything was excellent!! Definitely my new go to dealership for service. More

Great Service! It's a pleasure visiting this dealership. They have very high standards and they deliver the best service. They must have a very good leader and handp It's a pleasure visiting this dealership. They have very high standards and they deliver the best service. They must have a very good leader and handpicked technitians. GREAT TEAM! More

MY MERCEDES C250 B SERVICE I WISH TO EMPHASIZE ONCE MORE ON THE EXCELLENT SERVICE AND COURTESY FROM TONY FUENTES WHO IS ALWAYS WATCHING OVER EVRY DETAIL. SERVICE IS FOR ME A PRI I WISH TO EMPHASIZE ONCE MORE ON THE EXCELLENT SERVICE AND COURTESY FROM TONY FUENTES WHO IS ALWAYS WATCHING OVER EVRY DETAIL. SERVICE IS FOR ME A PRIORITY. More

Friendly-n-Courteous Welcome,Analysis,Resolution & Delivery Took my car in for its required maintenance and also a few little annoyances I heard coming from the engine compartment. Since I dropped off my car ti Took my car in for its required maintenance and also a few little annoyances I heard coming from the engine compartment. Since I dropped off my car till the moment I picked it up I was given a daily status and their expectations on when my car would be ready. I was given a loaner car in the interim so I was never without transportation, and as we all know You need a car to get around in Miami! Thanks you Stephanie !!! More

Express service. Lost phone. Dave Gossett is my primary customer representative although Lorena Renteria-Hernandez has also helped me in the past. Dave always makes me feel at hom Dave Gossett is my primary customer representative although Lorena Renteria-Hernandez has also helped me in the past. Dave always makes me feel at home and displays a quiet awareness of my budget constraints. Recently Dave's manager Tommy Juan stopped all shop work to help me locate my iPhone after I lost it in the men's room. This may sound small, but to me it exemplifies the people, which has made me a Coral Gables Mercedes Benz loyal customer for over a decade. Several years ago, Mr. Juan also displayed his kindness and giving spirit by helping me with an accidental tear in my front seat. Dave Gossett and Mr. Juan typifies the best in American service. Thank you. Robert Christensen More

Great service I had very informative and great service From Tony Fuentes, let me know of different options and what was recommended for my car and if it could wait I had very informative and great service From Tony Fuentes, let me know of different options and what was recommended for my car and if it could wait or should be done immediately More

Recall I bought my C300 convertible in January and received a letter saying there was a recall. I called the service dept and scheduled the service for 10:0 I bought my C300 convertible in January and received a letter saying there was a recall. I called the service dept and scheduled the service for 10:00am on Wednesday, June 7th. I arrived on time and was seen immediately. I was given a new loaner car and was told I might be able to have my car back at the end of the day. At 1:00pm that afternoon, I received a call room the service dept saying my car was ready. When I returned to Mercedes Benz my car had been washed and a bottle of cold water was sitting inside. This was really a first rate experience. More

Meeting My High Expectations! I brought my GL 450 in for a Recall Notice I received and was informed that it would be done within the day. I was provided with a ride to my home, a I brought my GL 450 in for a Recall Notice I received and was informed that it would be done within the day. I was provided with a ride to my home, a nice service for customers who do not require a service car, and as promised I received my call that my car was ready, as promised. I couldn't pick it up so without issue, my car was held until the following morning. I called as I was leaving home and when I arrived, my car was there, body washed, tired shined and ready as promised, meeting all of my high expectations. Thanks Tony.....always a pleasure! More

Service Excellent customer service and exceptional service manager. Kept updated all the time with status and pricing. Everything was taken care of working 24 Excellent customer service and exceptional service manager. Kept updated all the time with status and pricing. Everything was taken care of working 24 hours. As always a pleasure to get serviced from Dave.. More

Marcos Gonzalez, raises the bar. I have been coming to MB of CG for over 3 years. Marcos consistently delivers world class service. Always goes above and beyond to make sure his cli I have been coming to MB of CG for over 3 years. Marcos consistently delivers world class service. Always goes above and beyond to make sure his clients are satisfied. Always busy, but gives each client she time and attention they deserve. Overall, all employees at MB OF coral Gables make their clients feel at home. They are attentive and police. I would not go anywhere else. More