Mercedes-Benz of Coral Gables - Service Center

The usual excellent service and excellent service advisor. Everything was explained to me and I was kept up to date. The wonderful loaner was greatly appreciated and excellent service advisor. Everything was explained to me and I was kept up to date. The wonderful loaner was greatly appreciated More

The Best Operated Dealership Ever In close to 50 years of driving I have NEVER encountered a dealership as well run from top to bottom as Coral Gables Mercedes,and I have driven luxury In close to 50 years of driving I have NEVER encountered a dealership as well run from top to bottom as Coral Gables Mercedes,and I have driven luxury shocked for most of my life. The people are friendly, courteous, and efficient. Everyone is nearly attired; not a shirttail out or a dirty sleeve. You are in and out within record time - every single time you stop by. Whether for a scheduled service appointment to a stop-by for a warning light or low tire, you are promptly met and the matter handled. My last car was a BMW and it was easily an hour to drop off the car for scheduled appointment and an absurdly long process for a loaner. Worse was picking up the car, which took 40 minutes if lucky - with 30 waiting for valet to get it. Here the entire process is 5-10 minutes; sometimes I have to run to get a coffee or water before the car arrives (5 minutes after payment with no waiting in line). And the car comes with a cold bottle of water in it. Incredible! Employees seem happy and more importantly, proud to work there. The personal touch I feel I get from my serví lice rep, Dave Gosset, is beyond words. In short I have repeatedly told my wife this service alone could convince me to purchase another Mercedes (although I adore my 2017 E300). The thought of returning to Braman BMW and losing this service will undoubtedly find me getting another Mercedes. Again, I’ve lived in MI and FL and have never ever seen or heard of such a well run dealership. My compliments to the managers and owners! More

courteous, professional, efficient service I believe when quality service has been render it should be recognize , meaning give credit when credit is do so the company can continue building its I believe when quality service has been render it should be recognize , meaning give credit when credit is do so the company can continue building its brand basic on customer service. More

Annual Service Fernando is a wonderful servicer advisor. He has been handling our cars for years and always greats us in a warm friendly manner . Thanks Fernando! Fernando is a wonderful servicer advisor. He has been handling our cars for years and always greats us in a warm friendly manner . Thanks Fernando! More

Great service by Fernando Fernando received me in the morning, and was still there late the evening when my vehicle was ready for pick up. He had made sure all that needed to b Fernando received me in the morning, and was still there late the evening when my vehicle was ready for pick up. He had made sure all that needed to be done got done the same day. Everything was prepared when I arrived, there was no wait time. There was no wait time for the loaner either. When I got my vehicle back, it was cleaner than ever before. This is a real Mercedes service, and Fernando makes it not only easy, but truly pleasant to come to your place. More

great service Byron Soler is the best service adviser i have dealt with in my time great service don on time and a great experience so happy with the dealership Byron Soler is the best service adviser i have dealt with in my time great service don on time and a great experience so happy with the dealership More

Service with Dave Gossett Dave is the best service person at MB Coral Gables. He is very professional and on top of his work and really goes the further mile for his customers. Dave is the best service person at MB Coral Gables. He is very professional and on top of his work and really goes the further mile for his customers. More

Satisfied My experience has always been satisfying, would highly recommend to a friend. My delivery to work and return was on schedule. Thank you very much. My experience has always been satisfying, would highly recommend to a friend. My delivery to work and return was on schedule. Thank you very much. More

Constant good service We have been using this dealership for our car services over many years, each time they exceed their previous customer service. Lorena will contact me We have been using this dealership for our car services over many years, each time they exceed their previous customer service. Lorena will contact me with updates on the service, when the service is done, drop the car off and notified me when they were delayed by 20 min. I have been working with Lorena for over 10 years. Lorena is personable and thorough. More

Great Service Very friendly and professional, I decided to wait for my car in the lounge area where you offer a magnificent coffee, more than I expected!! Very friendly and professional, I decided to wait for my car in the lounge area where you offer a magnificent coffee, more than I expected!! More