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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 14, 2023

Agent very professional and helpful. Appreciated that my car was picked up and delivered in a timely manner. More

by zinavalenza
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

zinavalenza responded

Thank you for your excellent work.

Oct 16, 2023 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

October 14, 2023

The entire Mercedes-Benz of Coral Gables is outstanding in overall customer service. Thank you!! More

by Jacqueline Mckeown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Brito
Oct 16, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you, Ms. Mckeown, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

October 12, 2023

The staff is very friendly and always go out their way to make the customer welcome. More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

October 09, 2023

My service experience was overall good, even I got a little bit earlier than my appointment, beginning with the valet parking attendant that was very courteous, the people inside the lobby where friendl More

by wasve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

October 03, 2023

Excellent and quick response to all of my needs. Valentin went over and above to take care of me. More

by acossio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Valentin met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

October 01, 2023

It's very clean; the staff is very polite and professional. Julio Gonzalez was excellent; he was very courteous, professional, and respectful. He recommended "balancing tires" and was very detail More

by Andie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Gonzalez
Oct 02, 2023 -

Mercedes-Benz of Coral Gables responded

Andie, Thank you for taking the time to share your thoughts on working with Julio and our team. We're glad to hear we delivered such a great experience! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

September 26, 2023

The most professional service I have ever received at any dealership, ever! Rosie Ruiz is exceptional in her service and in her knowledge of Mercedes Benz automobiles, she goes beyond the call of duty. Alex More

by Vigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finnley Arends
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mercedes-Benz of Coral Gables responded

Vigi, Thank you for your very kind review. Rosie, Alex, Finnley, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

September 26, 2023

Alex morales was very professional and knowledgeable. Highly recommend him and this dealership for service. Always amazing and timely service. More

by New BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Alex and our team. We're glad to hear we delivered such a great experience! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

September 26, 2023

Always a great experience at Mercedes-Benz of Cora Gables. Thank you for what you do. Looking forward to continuing to work with you on maintaining my vehicle in top shape! More

by JUAN QUIROZ
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mercedes-Benz of Coral Gables responded

Juan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Coral Gables to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

September 20, 2023

I have been advised by Julio Gonzalez , and he was very nice and super professional More

by Anne fifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Gonzalez
Sep 20, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you, Ms. Fifer! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Julio met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

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