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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,575 Reviews

2,575 Reviews of Mercedes-Benz of Coral Gables - Service Center

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May 19, 2020

David is great Always looking to help and perform best possible service experience Thats why I keep coming back after more than 15 years David rocks! More

by Miguel Burelo
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Mercedes-Benz of Coral Gables responded

Miguel, thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad to know that Dave provided such an excellent experience, and we look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 19, 2020

Trunk bad funtion Trunk was not closed right. Car has recall as well. Stephanie was wonderful she capt the problem intermediately and her knowledge was helpful. I make More

by Mplaza29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
May 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, we appreciate your business and Stephanie and the team look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 19, 2020

Always great service and proffesional A great experience as per usual. Fixed the issue with my steering column and had the car ready for me to pick up the same day. I've been going to th More

by bain_g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Renteria-Hernandez
May 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your kind review, we were glad to be able to help. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 16, 2020

Exceptional Tony Fuentes, my service advisor, makes the customer experience exceptional. He is professional, knowledgeable and courteous. It's the people that mak More

by margarita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
May 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 09, 2020

Stellar Customer Service! I cannot say enough about the highest service level I experience at this dealership! Highly recommended! Stephanie and also Dave Gossett are great More

by jstrang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie, Nicole Waters
May 10, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 30, 2020

Very satisfying All went exceptionally well. My appointment was taken on time. The courtesy vehicle was ready and waiting. I also appreciated having my car ready i More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
Apr 30, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you, Scott. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 30, 2020

Always exceptional Professional, courteous, efficient, honest service. All aspects of this service visit was completed as scheduled on time within the same day even thou More

by jarnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Romero
Apr 30, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 28, 2020

Tony Fuentes gives excellent service! He is one of the big reasons I purchase cars there. My call is answered right away and the problem is solved efficiently More

by Evelyn sklar
Recommend Dealer
Yes
Employees Worked With
Tony fuentes
Apr 28, 2020 -

Mercedes-Benz of Coral Gables responded

Evelyn, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Tony and our team. We hope to see you again for all your vehicle service and purchase needs. We appreciate your business and look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 28, 2020

Exceptional, as always Service is incomparable---friendly, efficient and helpful in every way. Stephanie Segovia is exceptional and extremely knowledgeable. She and Fernando More

by haarj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Apr 28, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 24, 2020

Exceptional customer care. The employees that assisted me were all very courteous and professional. They attended all my needs during this service call. Great job. More

by Gatrerik
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz, Gustavo and Erick., Lorena Renteria-Hernandez
Apr 25, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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