Mercedes-Benz of Coral Gables - Service Center

Professional and have properly adapted to Covid-19 Pandemic Freddy was prompt, professional and simply awesome. When the car was brought to me I was asked if I wanted the interior disinfected, to which I agree Freddy was prompt, professional and simply awesome. When the car was brought to me I was asked if I wanted the interior disinfected, to which I agreed and it was. Awesome! More

My request was taken care of fairly quickly, I was provided a loaner too. My car was clean when I picked it up. As expected it was free provided a loaner too. My car was clean when I picked it up. As expected it was free More

Great service and attention from beginning to end. Excellent customer service and friendly interaction. It is indeed one of the reasons I keep coming back year after year. Excellent customer service and friendly interaction. It is indeed one of the reasons I keep coming back year after year. More

Aldo is terrific as are the others in service department. There is nothing I could recommend to improve the experience. I miss the fresh pastry. There is nothing I could recommend to improve the experience. I miss the fresh pastry. More

Fast and courteous Love the fact that I can drop my car off, get a loaner, the car is super clean when returned AND they delivered it to my house and picked up the loane Love the fact that I can drop my car off, get a loaner, the car is super clean when returned AND they delivered it to my house and picked up the loaner. Excellent service! Byron helped me get the best deal for replacing all four of my tires. More

I would like to acknowledge your staff at the service dept , specially Frankie Cao and your business for your outstanding dedication to customer service but also for taking care of all the details and se dept , specially Frankie Cao and your business for your outstanding dedication to customer service but also for taking care of all the details and service provided with my car. I was completely satisfied and will recommend you and your staff to others without reservation. More

Professional I always deal with Stephanie Segovia she is professional, knowledgeable and friendly. I like her very much. I'm a very busy person and she tries to a I always deal with Stephanie Segovia she is professional, knowledgeable and friendly. I like her very much. I'm a very busy person and she tries to adjust to my schedule More

Efficient professional service The Tone was business like and professional. Service Advisor Valentin Sanchez knew his job, did not try to sell me things my car did not require and w The Tone was business like and professional. Service Advisor Valentin Sanchez knew his job, did not try to sell me things my car did not require and when an issue came up, he asked me what I wanted to do and that was it. The staff that handled the loaner were also professional and businesslike, knew the drill and did their job efficiently. Dealership was neat and clean and humming. This is a world of difference from previous experience at Mercedes of Cutler bay which is a much newer and nicer facility peopled with idiots. I went in there for brake pads and they stuck me for rear rotors and wanted to stick me for front rotors as well (at less than 20k miles!!). All i needed was pads and the advisor knew it but wanted to upsell me - I did it as I did not have time and needed my car back but I will never willingly return to Mercedes of Cutler bay after experiencing good service at Mercedes of Coral Gables - if this continues you have a customer for as long as I own a Mercedes. More

wonderful customer service Dave Gossett was a pleasure to work with. He was very professional, communicative and went above & beyond to accommodate our needs and circumstances. Dave Gossett was a pleasure to work with. He was very professional, communicative and went above & beyond to accommodate our needs and circumstances. Thank you very much! More