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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,574 Reviews

2,574 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 01, 2020

Frankie, our service representative, provided us with great and timely resolution to our issues with our car. Everything was done to our satisfaction. Excellent service on providing a loaner car. More

by Jlmiko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie C.
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 01, 2020

Jose ARTILES is the best guy in service, very helpful and educated.Im very happy with he’s service.I highly recomend him if you go to service. More

by Gjk3000
Recommend Dealer
Yes
Employees Worked With
Jose ARTILES
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 26, 2020

great arrived without an appoiintment for the express lane, everything went as told , an hour and a half for the service, all great. The service person Mr A More

by frejomil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 26, 2020

The best seller I have ever met! Very patient and very accommodating, he truly represents the Mercedes brand as an ambassador! I I am very glad to have bought my Merdedes thanks to you Florian More

by rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Jul 27, 2020 -

Mercedes-Benz of Coral Gables responded

Hello rita, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback on Florian and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

July 25, 2020

Dave is awesome - best service. Timely, courteous and everything was completed as promised and on time. Car came back clean and was disinfected as well. More

by Fl
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 20, 2020

service rep very good; some repair work repeated. service rep: freddy espinoza freddy was knowledgeable about my car repair, informed me daily about the progress of it; had it done on time, was al More

by feldmanlawfirm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service :freddy espinoza
Jul 21, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Freddy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 20, 2020

Thanks Jesus Romero !! Jesus Romero is an asset to Mercedes Benz of Coral Gables!! He is caring, professional, & always willing to assist. Thanks for helping with maintenan More

by mlee-keow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESUS ROMERO - VERY EXCELLENT, David Robinson, Lorena Renteria-Hernandez
Jul 21, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jesus and the rest of our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 15, 2020

Amazing customer service My family has been dealing with Lorena Renteria-Hernandez for many years and she is truly the best. Very professional, friendly, patient, and respectf More

by yudith1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Jul 16, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 08, 2020

This dealer is one of my favorite. They are Very professional and the cleanest dealership. They truly respect your time. I always recommend this dealer. More

by Victor Vazquez
Recommend Dealer
Yes
Employees Worked With
Frank Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Delgado
Jul 08, 2020 -

Mercedes-Benz of Coral Gables responded

Victor, thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 06, 2020

great service and people all around 1st time here took my car in for service A and let me tell you.. Stephanie Segovia - the asst. service manager was SO POLITE and SO HELPFUL . she will More

by fffllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 06, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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