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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,540 Reviews

2,540 Reviews of Mercedes-Benz of Coral Gables - Service Center

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June 26, 2020

Excellent service all around including loaner department very clean environment in the times of the COVID Great experience from arrival to pick up Will be back to Mercedes if coral gables More

by ajvilasuso
Recommend Dealer
Yes
Employees Worked With
Alex service representative
Jun 26, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 25, 2020

All employees are the best. They exceeded my expectations. Great And fast service.the service was excellent and fast. I am really pleased with this dealer More

by Vivian torres
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Jun 26, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 24, 2020

My service advisor Marcos Gonzalez is a pleasure to work with. He is always attentive to all my needs and makes sure that my vehicle is returned in a timely manner. I look forward to working with him in the More

by R. Angel Gonzalez
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
Jun 25, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for your feedback on your recent visit to Mercedes-Benz of Coral Gables. I'm glad to hear Marcos was able to provide such a positive experience. We look forward to seeing you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 22, 2020

Stephanie Segovia is the best person to go to. Very caring , willing to help and goes the extra mile for you. She is just amazing. More

by Evelasq07
Recommend Dealer
Yes
Employees Worked With
Stephanie segovia
Jun 23, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, Thank you for choosing our dealership, your rating means a lot to us. We're glad we were able to help, and we hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 21, 2020

My Service Advisor Marcos Gonzalez always provides me with excellent personalized service My experience there has always been very satisfactory I was provided a loaner and my car was very cleaned when More

by oguilarte
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
Jun 21, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Marcos able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 18, 2020

Professional and have properly adapted to Covid-19 Pandemic Freddy was prompt, professional and simply awesome. When the car was brought to me I was asked if I wanted the interior disinfected, to which I agree More

by Reydorta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza, Lorena Renteria-Hernandez
Jun 18, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Freddy here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 16, 2020

My request was taken care of fairly quickly, I was provided a loaner too. My car was clean when I picked it up. As expected it was free More

by badard
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
Jun 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Alex and our service team was able to assist you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 14, 2020

Great service and attention from beginning to end. Excellent customer service and friendly interaction. It is indeed one of the reasons I keep coming back year after year. More

by Salhanon
Recommend Dealer
Yes
Employees Worked With
Aldo guerra, Joe Baracaldo
Jun 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 12, 2020

Aldo is terrific as are the others in service department. There is nothing I could recommend to improve the experience. I miss the fresh pastry. More

by Leon
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
Jun 13, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Leon, so much for your excellent review! We are so glad that Aldo had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 10, 2020

Tires This is the third tire I have to replace on a new car. The car has 11,000 miles. There should be some guarantee on all new tires. More

by edmadelissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuerte
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