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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,540 Reviews

2,540 Reviews of Mercedes-Benz of Coral Gables - Service Center

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August 13, 2020

Flawless service every time. Staff in Service Dept give customers personal attention, courteous, knowledgeable and efficient. Have been with same service writer for four years. More

by Debra T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Espinoza, Service
Aug 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us, Debra! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 06, 2020

Amazing service, very friendly, Very knowledgeable and helpful. I will not take my car anywhere else this Mercedes Coral Gables dealer service department are very helpful. More

by sandypepc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Aug 07, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Sandy, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 06, 2020

Excellent Service Great customer service Frankie Cao was great with follow up and the Car Loaner department was great. I would recommend buying and adding the service More

by facuna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 05, 2020

Efficient - great communication Called for pricing for a new battery , took car in and was helped by our excellent Service Person, Dave Gossett. He provided the needed information More

by Bobotash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Dave here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 02, 2020

great service, Frankie was excellent, kept in touch and provided total feed back in regards to the repairs , maintenance and service. fast service, no waiting, cordi More

by gcastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 01, 2020

Service Again the Service department does a great job treated me with respect and made me feel comfortable, very friendly , and professional, again Jose Artil More

by JayC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 01, 2020

Frankie, our service representative, provided us with great and timely resolution to our issues with our car. Everything was done to our satisfaction. Excellent service on providing a loaner car. More

by Jlmiko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie C.
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

August 01, 2020

Jose ARTILES is the best guy in service, very helpful and educated.Im very happy with he’s service.I highly recomend him if you go to service. More

by Gjk3000
Recommend Dealer
Yes
Employees Worked With
Jose ARTILES
Aug 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 26, 2020

great arrived without an appoiintment for the express lane, everything went as told , an hour and a half for the service, all great. The service person Mr A More

by frejomil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

July 26, 2020

The best seller I have ever met! Very patient and very accommodating, he truly represents the Mercedes brand as an ambassador! I I am very glad to have bought my Merdedes thanks to you Florian More

by rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Jul 27, 2020 -

Mercedes-Benz of Coral Gables responded

Hello rita, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback on Florian and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

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