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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,540 Reviews

2,540 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 16, 2020

These guys are the best, very professional, courteous, attentive and accommodating. I noticed several COVID-19 safety measures taken so as to provide a safe and secure environment for their customers. More

by releve068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I find it hard to put in words what Aldo Guerra has done for my service experience. Best service agent I’ve ever had! Attentive. Conscientious. Efficient. Likable. More

by E63forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and for this review. We're happy to hear Aldo was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Great service and personalized attention. Dave is the best, he cares and makes sure all our needs are met with professional knowledge. He has been our adviser @MB for the past 8 years. Thank you More

by MBE300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

All was very good. Home delivery service is great. Very efficient, they were on time both pick up and delivery. Marcus very good service rep. More

by jnavarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

I’ve gone to the Mercedes Benz of Coral Gables dealership twice in the last 6 months for service with Byron assisting me both times. Rach time Byron has been more than accommodating and always saw to it that More

by josh53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Josh, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience working with Byron here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

The service provided by Stephanie Segovia exceeds all and any expectations. She is extremely warm and welcoming and goes out of her way to ensure your car’s needs are met. Most importantly, she takes the t More

by Vivian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Vivian, for your business and for this review. We're happy to hear Stephanie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

Byron is the best service person I think I’ve ever dealt with he always keeps me in the loop about my car he’s polite and extremely professional the gentleman who I leased or got a loaner from we’re also u More

by Davidsporn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Requena
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

I enjoy the entire process. The service that Byron provide for customers is outstanding, I would recommend him very highly. He is always attentive, follows up, and always informative. The area is very More

by bishougr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, We appreciate your business and Byron and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

Byron is the best service advisor out there! He is very professional and goes above and beyond to ensure that you are taken care of. More

by tanikadierickx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

Byron is exceptional. He is very attentive to details. Takes the time to listen to concerns and make recommendations. He always tries to accommodate my schedule and gives me updates throughout the day. More

by Christie29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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