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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,540 Reviews

2,540 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 17, 2020

In the many years I have been dealing with this dealership I have found Jose Aitiles to be the most professional, curteous, and dedicated service person. An absolute delight to deal with. The be More

by lpkernisan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 17, 2020

Honestly, Dave Gossett treated me like family. I would recommend EVERYONE to go to Dave Gossett, and to MBCG. I literally feel like I received the best treatment ever, from start to finish. The responsiv More

by SonjaJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Sonja Jean, We appreciate your business, and Dave and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 17, 2020

Aldo Guerra at Mercedes Benz of Coral Gables service department always gets issues resolved and quickly. Great advisor! Highly recommend Aldo. Knowledgeable, efficient, friendly. Mercedes Benz of Coral More

by ecastillo1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Aldo and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 17, 2020

Dave is an amazing , knowledgeable and friendly advisor. He’s the best in my opinion. Great communication and always delivers on time. His advice on issues has always been spot on. More

by RaviG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Sep 18, 2020 -

Mercedes-Benz of Coral Gables responded

Ravi, Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 17, 2020

He is simply THE BEST.Took care of all my car issues He is simply THE BEST. Took care of all my car issues and he literally knows what he is doing.... Amazing prices quotes. Thanks Byron More

by Amjad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Mercedes-Benz of Coral Gables responded

Amjad, We are very happy to have provided you with such a positive experience working with Byron! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Always goes above and beyond! Kind, helpful, thorough, considerate, fair. Makes everything as easy and safe as possible! Service was a seamless process very grateful! More

by Rclot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Great service and great sales dept. Been a customer for 25 years and appreciate their caring and attentiveness. The service dept is why I continue to lease cars from them. Stephanie S. Is totally amazing. More

by jeffyoung2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Gonzalez, Stephanie Segovia
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again, Jeff, for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I haven’t had a close and personal experience with the dealership, except thru my service advisor, who is EXCELLENT. She is courteous, knowledgeable, and able to solve all my problems with accuracy and sp More

by jose123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

Jose, Thank you for taking the time to share your thoughts on working with Rosie and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I have been coming to this location for more than 15 years. Val Sanchez is professional, knowledgeable , honest and friendly. In one word Excellent. It is a pleasure to do business here. Mercedes Benz More

by dmpjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homey Sanjabi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Valentin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Dave Gossett is amazing at customer service. He always delivers on time, great partner to have at MB CG. You should give Dave Employee of the Year. More

by mobadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson, Luis Soto
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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