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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 05, 2020

Jose is the best, he answered all my questions and concerns, truly the best! My car was due for service and I got my car super fast, didnt have to wait long at all, excellent service!! More

by Tomas Alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 05, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Tomas, for the kind words for Joes and the rest of our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 03, 2020

Jose is the BEST!! service representative of MB of CG. He is very professional and his customer service is excellent. I feel as a VIP customer. He make me feel as being at home. More

by Yoyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 03, 2020

Mr. Artiles is an excellent service advisor. He takes care of the customer from the beginning to the end. He is knowledgeable, courteous and kind. He is a good asset to MBenz of Coral Gable. More

by Oibarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 01, 2020

Thank you for your amazing customer service , Fernando is my advisor., he is knowledgeable, helpful and provides me with best service you can get!! Thanks More

by Clara O’Hare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 01, 2020

Jose is a great asset to the mercedes benz service dept. He is always helpful and kind. He makes the customers feel at ease. Thank you More

by Cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 02, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 01, 2020

Tony Fuentes is my Service Advisor for many years. He is a true professional who makes me feel secure that my vehicle is safe and operating correctly. He is very personable, honest, and sincere. It is readi More

by Flat Tire Person
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Oct 02, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

Oct 02, 2020 -

Flat Tire Person responded

You are welcome. I don’t know why they took the title of “Flat Tire Person” from an old review.

September 30, 2020

I trust Guillermo Requena. He is honest and decent and interested in resolving your problem. You are in good hands when you are with him. The car always comes back spotlessly clean and there has never b More

by andycorrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Sep 30, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Guillermo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. We look forward to serving you next time! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 30, 2020

Jose is a truly professional he takes so much pride his job along with the experience he has. It is always a pleasure to be taking care like he does, I will follow him wherever he goes. More

by Gbetancourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 30, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad that Jose was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 30, 2020

Exceptional service and attention always from Jose and the rest of the team at MB Coral Gables. Always consistently making sure we have the best experience when bringing our cars in and giving us expert i More

by sventhor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 30, 2020 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! We will let Jose know how much you appreciated his service. Thanks for visiting Mercedes - Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 30, 2020

Great service and attention to detail. The service advisor was very professional and explained everything in detail. The car was ready the same day as I was told More

by LJMB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Santalla
Sep 30, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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