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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 26, 2020

Without a doubt, Jose is my go to adviser for my MB GLE 350. He is very knowledgeable, up front and always available to answer any questions I have. I am very happy with his service and highly recommend hi More

by cdelaflor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 26, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 25, 2020

From the moment I met with the service writer until I picked up the vehicle yesterday, the experience was extremely professional, helpful and superb. When I picked up the vehicle I mentioned to the perso More

by lkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 25, 2020

My experience with Mercedes - Benz of Coral Gables was excellent !!! Tony Fuentes is very friendly and attentive. He is very professional and always takes care of my car. Thanks Tony More

by camincha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Oct 25, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 24, 2020

I can always rely on Jose to provide not only great service, but is always honest and great at explaining what service is needed. I’ve been with Mercedes for only two years, and thanks to Jose, it’s be More

by knortiz6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 25, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 23, 2020

Jose Artiles was excellent,, he was very professional, explained everything very well, courteous, , attentive, caring and he makes sure the client is first , just outstanding. Thanks Jose More

by edsotoed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 25, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 23, 2020

Jose is always there to help. Over the years he has become a trusted advisor and a friend that is just one phone call away. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 25, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear, Dan, that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 22, 2020

Jose rocks, thank you for taking care of my car immediately. Always nice to have a reliable service center for my pride and joy. thank you. More

by ibargueira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 22, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 22, 2020

There on time with her appointments and they are reliable and very professional!!!! Jose Artiles knows his stuff and gets the work done properly and promptly !!! More

by docmontoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 23, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 22, 2020

Jose delivered exceptional customer service by not only helping me get serviced quickly but also checking to verify the repair was done correctly and that I was fully satisfied. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 23, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Dennis, for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad that Jose was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 22, 2020

Muy feliz con mi carro , agradecida y complacida con el servicio que me ofertó mi vendedor favorito nadir , una linda experiencia y sobre todo muy rápido la estancia en el dealer y salir complacida a la More

by Viviana mercedes coralgables
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 23, 2020 -

Mercedes-Benz of Coral Gables responded

Viviana, thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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