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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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October 30, 2020

Dave Gossett was great, fast, efficient and always kept me in the loop on the progress of my car. The loaner car was perfect and the process fast and easy. More

by jbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 30, 2020

Aldo G. Is truly by definition more of a gentleman than he is a service Advisor. He has shown true humility and honesty in his workmanship. Always putting my time and money before anything else. also wan More

by ELIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Hello Elias, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Aldo is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 29, 2020

My personal experience with your service has always been excellent.I have used it for over ten years with with very good results.keep up your good work. More

by Carlosjorgegarces
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson
Oct 29, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Carlos. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. We appreciate your business, and loyalty, over the last decade. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 29, 2020

Jose is personable, knowledgeable and problem solving. A fabulous representative for Mercedez and worth the drive down to coral gables. Thank you Jose for explaining my options and coming up with the best s More

by Susanorlandoliu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 29, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about Jose, and your experience with Mercedes-Benz of Coral Gables. We appreciate your business, and hope to see you again soon, Susan. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 29, 2020

Every time I visit this dealership I am treated with utmost respect courtesy and a smile everyone is happy to help in any way or matters More

by MIS04NIETAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Artiles, Tony Fuentes
Oct 29, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 29, 2020

I am very thankful with Jose Artiles, this is my second time that I come to The Mercedes-Benz Coral Gables and has been my car adviser. I had an miss understanding with the request of courtesy vehicle that More

by Jjzurek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Hi! It's fantastic to hear that Jose provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 28, 2020

Frankie always goes above and beyond, no matter what time I contact him. He always provides exceptional customer service, every time I have an issue with my car. More

by Jfsanchez33138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words about Frankie! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 28, 2020

Jose has been my service advisor for several years now and I find him to be vety professional, efficient, and a pleasure to work with! More

by Kkalb
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 29, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Jose was able to serve you, and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 27, 2020

Well, any time I need to contact Mercedes of C. Gable I know my expectation will be always full filled . This time was has usual, friendly people at the entrance and amazing assistance from my contact ther More

by stella
Customer Service
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Mercedes-Benz of Coral Gables responded

Stella, thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 27, 2020

Very positive experience. Courteous, timely, efficient. Rosie is helpful and good at continuing communication. I would recommend this dealership. I’ve had a good experience with the sales department as wel More

by Richard
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Richard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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