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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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November 10, 2020

Guillermo is always courteous and more importantly aware and knowledgeable of my issues with my Mercedes S350. He genuinely follows up and keeps me appraised throughout the inspection and needed work. Th More

by smuir61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zorin and the shop personnelnd the are awasome!, Guillermo Requena
Nov 10, 2020 -

Mercedes-Benz of Coral Gables responded

Hello Steve, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Guillermo here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 08, 2020

From the time I got there, everyone was very friendly, cordial, and very helpful. Everyone knew what to do and were ready to serve me. More

by nani1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mercedes-Benz of Coral Gables responded

Nani, Thank you for your business and this review. We're happy to hear Dave and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 06, 2020

BEST SERVICE EVER!! Jose is AMAZING! He always helps me right away when I have an emergency with a flat or if something is wrong with my car. I wouldn’t want to work with anyone else. Thank you Jose!! More

by irgjanelleg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 06, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 06, 2020

Jose gave me excellent service. My car was serviced and repaired in less than 3 hours. Great job!! Jose always goes out of his way to be helpful and professional More

by Carlos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 07, 2020 -

Mercedes-Benz of Coral Gables responded

Carlos, thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

I will like to sincerely express my gratitude to Mercedes Bens at Coral Gables service department specially Jose Artiles for going above and beyond to help me resolve an issue with my car. He was ab More

by Bibirn17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Bibiana. Quality customer service is always our number one priority, and we're happy to hear that Jose exceeded your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! We will be sure to share your appreciation, with Ariel, as well. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

Excellent service, even though I came in with no appointment bc of a battery emergency. Always accommodating to all my needs and very courteous. Pleasure to work with. More

by Ltong305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, for your five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

Jose is always helpful and explains every service detail throughly. For the pas lt four years he has been assisting me when I need service. More

by Jorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

Jorge, We are very happy to have provided you with such a positive experience working with Jose! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

Guillermo excellent service is the reason I keep coming back to the coral gables Mercedes Benz for services. His attention to detail and close personal help makes going in for services a truly easy experie More

by yudy.j.britomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Nov 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your comments with Guillermo. Congratulations on your new vehicle! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

I continue to be very impressed with Frankie Cao. He is knowledgeable, courteous and always a pleasure to deal with. Frankie represents your dealership very well. More

by Donaldpg706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Frankie and the rest of our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 30, 2020

awesome. been with them for 18 years. good folks. ana was my service advisor, i moved to nola and the folks there were incredible. now back in s florida and dave is my advisor as ana is no longer with y'all. More

by ms07192007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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