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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 28, 2024

Nick Sourber helped me this time servicing my 2019 GLC. He was very professional, courteous and the service was completed on time and efficiently More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sourber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 28, 2024

Exceptional service! I recently had the pleasure of visiting Mercedes-Benz of Coral Gables, and I must say, the service was nothing short of exceptional. From the moment More

by Javi Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Llanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Segovia
Jul 29, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Coral Gables to be a positive one. Please don't hesitate to reach out if you need anything else. We're always happy to help. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 27, 2024

Freddie is always friendly and courteous. He makes sure you understand what will be happening and follows up in a timely manner. More

by ddkorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 25, 2024

I have been servicing my car here since its purchase new in 2011 - and it's still running sweet! My special thanks to my current service advisor, Nick Sourber, for his knowledgeable help, humor and efficien More

by DrGaryD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sourber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing about your experience with Nick here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 25, 2024

I would like to commend Mr Byron Solar and Roberto Cardenas for their prompt, friendly and effective solution to my dilemma of getting a loaner whilst my car is being fixed because of the recall. N More

by ritaraghu58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Cardenas
Jul 25, 2024 -

ritaraghu58 responded

Mr Byron Solar and Roberto Cardenas exemplify great customer service and friendliness

Jul 25, 2024 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear that Bryon and Roberto provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 24, 2024

We’ve purchased 3 vehicles over 11 years and shortly our working. We make the 1 hour drive from Weston, FL to give Mercedes of Coral Gables our business. Our experience working with the dealerships in our More

by abbiecoal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 24, 2024

Super professional employees. Service department is outstanding. Alex stands out, along with the entire sales team. More

by terrygroverealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Coral Gables responded

Terry, Thank you for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 23, 2024

One of the reasons why I keep buying my cars from MB of Coral gables is its incredible tech service department. Aldo Guerra has been my service provider for a number of years, and I must say that he knows More

by gmolina59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Aldo and our team. We're glad to hear we delivered such a great experience! Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

June 21, 2024

I had the most pleasant experience at Mercedes-Benz of Coral Gables ,Thanks to Senior Sales Executive Gustavo Guerra with his authentic and professional Sales technique. He’s truly one of a kind also hi More

by grimonisabel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Guerra
Jun 23, 2024 -

Mercedes-Benz of Coral Gables responded

Ms. Grimon, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables; we look forward to having you as a valued customer for many years! Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

June 16, 2024

Jose from Mercedes-Benz of Coral Gables is a lifesaver! He is determined, intelligent, and can get any job done. Our Mercedes EQS was stuck in the Brickell City Center garage for 4 days, no tow-trucks were More

by Mayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Jun 17, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Coral Gables to be a positive one. Please don't hesitate to reach out if you need anything else. Frankie Cao Service Manager frankie.cao@mbcoralgables.com (786)413.1430 Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

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