Mercedes-Benz of Coral Gables

GREAT HELP always that I have to visit this dealership for service or to find out about a car , I always received a lot of help and information regarding my ques always that I have to visit this dealership for service or to find out about a car , I always received a lot of help and information regarding my questions. Specially from Rene Garcia in sales and Valentin from service.....and George from service when I need an extra help .... More

Everything was great, except one thing Everything went very smoothly, I appreciated the Van ride home, and also the prompt way I was texted when my service was finished and it was earlie Everything went very smoothly, I appreciated the Van ride home, and also the prompt way I was texted when my service was finished and it was earlier than I expected. However, I did not appreciate the fact that someone changed all the settings on my Driver's Seat. They should have left it the way they found it. It was a bit of a shock to get in my car when the seat was so low and far back and every which way I could not even see over the steering wheel!! At least someone was kind enough to help me reset it !! More

Change of flat tire Excellent service and attention.Dealership a little overwhelmed, but they were able to replace the tire despite to take more than one hour. Since they Excellent service and attention.Dealership a little overwhelmed, but they were able to replace the tire despite to take more than one hour. Since they are basically the only dealer in Miami, they should have more shops. More

Relaxed and no pressure I went to the dealership 3 times prior to my purchase and each time felt no pressure to buy. Went on 5 different test drives before making my decision I went to the dealership 3 times prior to my purchase and each time felt no pressure to buy. Went on 5 different test drives before making my decision. More

Very good Very friendly service, good customer service. My car didn't have a major problem, was at the shop for 3 days and I got a free rental car. Excellent ex Very friendly service, good customer service. My car didn't have a major problem, was at the shop for 3 days and I got a free rental car. Excellent experience More

Exceptional and stunning Well greeted and professionally guided through the process and our request for express service was accommodated efficiently. We felt it worth buy Merc Well greeted and professionally guided through the process and our request for express service was accommodated efficiently. We felt it worth buy Mercedes in coral gables and our second car will b defiantly a Mercedes The only thing was that the car was poorly cleand More

Our experience The attention and the expediency of all personnel was superb. I had a previous experience in 2005 purchasing a new car but this one was the best. The attention and the expediency of all personnel was superb. I had a previous experience in 2005 purchasing a new car but this one was the best. More

Amazing Customer Service!!! I had a roadside emergency. The Roadside Assistant Representive had Excellent Customer Service. He understood my emergency & did everything possib I had a roadside emergency. The Roadside Assistant Representive had Excellent Customer Service. He understood my emergency & did everything possible to keep me at ease. He communicated with the Roadside Technician who got in contact with me immediately & the Technician made sure that I was safe & also tried to calm me & kept in contact wit me until he reach me. An Amazing Team very organized & dependable. Dania M Rodriguez More

Wouldn't go anywhere else! Everyone is extremely professional yet you feel like family. Bob Anderson is the best sales rep. He understands your needs and works with you to get y Everyone is extremely professional yet you feel like family. Bob Anderson is the best sales rep. He understands your needs and works with you to get you in the car just right for you! More

First time using dealer service in years. Long ago at a dealer far away I last used a dealer's service department, which at the time was unsophisticated and onerous. Now, after purchasing a g Long ago at a dealer far away I last used a dealer's service department, which at the time was unsophisticated and onerous. Now, after purchasing a gently used 2-year-young C250 still under warranty, I elected visit MB of Coral Gables for repair of the audio command module. I was pleasantly surprised by the current state of this service organization. From the online appointment option to the ease of access to the service writer, Tony Fuentes, to the readily available loaner, this was a very pleasant experience. Clean, courteous, efficient, effective...the positive adjectives stack up to describe one very satisfying service engagement. More