Mercedes-Benz of Coral Gables

No matter what happens Dave Gossett and the team find a way to insure I get Excellent service. I always walk away happy. Often positively surprises way to insure I get Excellent service. I always walk away happy. Often positively surprises More

Very nice Customer Service, starting with the receiving group , the the Service Agent in attending and listening to the problem and issue the recommendation, then when the car is finished to let you know f group , the the Service Agent in attending and listening to the problem and issue the recommendation, then when the car is finished to let you know for pickup. More

When I crashed my car recently, the first person I knew I had to call was Jose. When I said ”hello” crying, the first thing he said was, ”Gaby, are you okay?”. Yesterday, I went in because two days ago I got had to call was Jose. When I said ”hello” crying, the first thing he said was, ”Gaby, are you okay?”. Yesterday, I went in because two days ago I got a flat tire. And although it was a crazy hectic day at the dealership, Jose once again took the time to ensure that I was okay. There are no words to explain how it feels to be seen not just as a client but as a human being. He genuinely cares about everyone he helps. What I mostly love about Jose is that he is honest, straightforward, and efficient. He shares and communicates with me what’s wrong with the car, what needs to be change or done, and the cost. I have never received this kind of service anywhere else. More

This dealer has an excellent costumer service.And at This dealer has an excellent costumer service. And at the same time has an excellent staff I am very happy to go to this leader This dealer has an excellent costumer service. And at the same time has an excellent staff I am very happy to go to this leader More

He's always have provided a great service and prompt attention to any of my requests. Always look forward to address any of my concerns to him. attention to any of my requests. Always look forward to address any of my concerns to him. More

I am a bright woman but the auto industry is challenging to navigate. Dave made me feel comfortable immediately He is knowledgeable and instills tremendous confidence with his genuine, receptive communicati to navigate. Dave made me feel comfortable immediately He is knowledgeable and instills tremendous confidence with his genuine, receptive communication. The team is top notch and I witness this responsive attention to all of its customers. I could not recommend MB of Coral Gables any higher. More

Jose Artiles is extremely helpful, always ready to assist. I’m very satisfied with his customer service and friendliness. Highly recommend him. Overall,I’ve always had a great experience at Mercedes B assist. I’m very satisfied with his customer service and friendliness. Highly recommend him. Overall,I’ve always had a great experience at Mercedes Benz of Coral Gables. More

I have been dealing with Stephanie for the last several years and I must say she is impeccable! Her customer service skills are A+ as well as personable. Whenever an issue arises, she makes sure my needs a years and I must say she is impeccable! Her customer service skills are A+ as well as personable. Whenever an issue arises, she makes sure my needs are heard and taken care of. Recently, I had to leave my vehicle for a few days and she kept me in the loop as well as informed me of another issue not related to the one that I originally brought in my vehicle for. Thank you once again Stephanie!! More

Super easy friendly precise. As soon as I pulled in Byron had all the paper work ready my loaner car ready. It was pleasure working with him. had all the paper work ready my loaner car ready. It was pleasure working with him. More

Freddy has done an exceptional job of keeping our cars in tip-top condition. After 40 years with Mercedes and Ussery we could not be happier with the service department and Freddy’s professionalism and atten tip-top condition. After 40 years with Mercedes and Ussery we could not be happier with the service department and Freddy’s professionalism and attention to detail. Absolutely awesome.! More