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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,475 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,475 reviews

November 06, 2020

Jose gave me excellent service. My car was serviced and repaired in less than 3 hours. Great job!! Jose always goes out of his way to be helpful and professional More

by Carlos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 07, 2020 -

Mercedes-Benz of Coral Gables responded

Carlos, thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

Jose is always helpful and explains every service detail throughly. For the pas lt four years he has been assisting me when I need service. More

by Jorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

Jorge, We are very happy to have provided you with such a positive experience working with Jose! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

I showed up without an appointment but with an “inoperable ABS warning light”, and they helped me, had a loaner and were in constant communication. Excellent More

by N.O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

Hello! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

November 04, 2020

I will like to sincerely express my gratitude to Mercedes Bens at Coral Gables service department specially Jose Artiles for going above and beyond to help me resolve an issue with my car. He was ab More

by Bibirn17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Bibiana. Quality customer service is always our number one priority, and we're happy to hear that Jose exceeded your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! We will be sure to share your appreciation, with Ariel, as well. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 04, 2020

Excellent service, even though I came in with no appointment bc of a battery emergency. Always accommodating to all my needs and very courteous. Pleasure to work with. More

by Ltong305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, for your five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

Guillermo excellent service is the reason I keep coming back to the coral gables Mercedes Benz for services. His attention to detail and close personal help makes going in for services a truly easy experie More

by yudy.j.britomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Nov 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your comments with Guillermo. Congratulations on your new vehicle! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

I continue to be very impressed with Frankie Cao. He is knowledgeable, courteous and always a pleasure to deal with. Frankie represents your dealership very well. More

by Donaldpg706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Frankie and the rest of our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 02, 2020

I have been with Mercedes Benz of Coral Gables since the 1990’s and I have always received the best professional service. Thank you! Excellent More

by Olga T Valdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Nov 02, 2020 -

Mercedes-Benz of Coral Gables responded

Olga, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

October 30, 2020

awesome. been with them for 18 years. good folks. ana was my service advisor, i moved to nola and the folks there were incredible. now back in s florida and dave is my advisor as ana is no longer with y'all. More

by ms07192007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 30, 2020

Dave Gossett was great, fast, efficient and always kept me in the loop on the progress of my car. The loaner car was perfect and the process fast and easy. More

by jbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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