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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,475 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,475 reviews

December 13, 2020

The "best customer experience" High quality attention, The "best customer experience" High quality attention, support and quality outcomes The end to end services process is totally integrated and the More

by gerardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, Gerardo. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 11, 2020

I worked with Rosie Ruiz who helped me resolve my issue. She was great - very professional and patient. Always impressed by the service staff at this location! More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Mercedes-Benz of Coral Gables responded

Sheryl, Thank you for taking the time to share your thoughts on working with Rosie and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 10, 2020

I was very happy with Gullermo and Professionalism. He is very helpful and knows what he’s doing every time I come here. I want to thank you for your help. More

by Joel
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Dec 10, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Guillermo and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 08, 2020

Jose Artiles is a wonderful service advisor. He is an asset to the brand and Mercedes benz coral gables . He goes above and beyond for his customers . he is the reason I come to this location for service More

by Blohm9840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Dec 08, 2020 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 07, 2020

I’ve seen Jose a numerous amount of times for service related item, each time he has always been readily available, kind, and professional. So far my experience with Jose and Mercedes has been 5 star qua More

by Annabelle L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Dec 07, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad to hear that Jose and our team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 05, 2020

Rene Rodriguez (salesperson) and Leo (finance) were fantastic. Professional and efficient and both went above and beyond. I would not even consider going to another Mercedes dealership because they wer More

by drewshoff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rene Rodriguez
Dec 07, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Coral Gables are glad to have you as a customer. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

December 04, 2020

I had to replace my key battery. I drove up to the service department and they replaced it in two minutes. The service was the best More

by Sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

December 04, 2020

The whole experience was very pleasant and efficient. The staff was very polite. I was served immediately and my car was returned at the time they said it would be ready. They also provided me free ride to a More

by mikenymiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
Dec 04, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

December 03, 2020

Dave Gossett by his name excellent service simply the best . Car wash did a excellent job. The mechanic did an excellent job.. The driver who brought my car to me very nice , More

by geminipam305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 03, 2020

Guillermo Requena is always helpful, friendly and knowledgable and understands and addresses all of my concerns. Very happy with the level of service he provides. More

by A. Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Dec 04, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

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