Mercedes-Benz of Coral Gables

I had the most pleasant experience at Mercedes-Benz of Coral Gables ,Thanks to Senior Sales Executive Gustavo Guerra with his authentic and professional Sales technique. He’s truly one of a kind also hi Coral Gables ,Thanks to Senior Sales Executive Gustavo Guerra with his authentic and professional Sales technique. He’s truly one of a kind also his transparency is his best trait and mannerism. I left so happy with my new car. Specially, after having the worst experiences and other dealerships in Florida. Gus truly made it up to me with his exceptional caring treatment. I highly recommend Gus and Mercedes Benz of Coral Gables. Thank you. !! All the best ! Isabel Grimon More

I need to preface this review by saying I have been a loyal fan and customer of Mercedes-Benz since 2012. My journey with the brand began at Mercedes-Benz of Coral Gables when I first laid eyes on the st loyal fan and customer of Mercedes-Benz since 2012. My journey with the brand began at Mercedes-Benz of Coral Gables when I first laid eyes on the stunning C63 Black Series in Designo Diamond White Metallic. Since then, I've been nothing but LOYAL to Mercedes-Benz, Mercedes-AMG, AMG Academy, and the Mercedes-AMG Petronas Formula 1 Team. However, my recent visit to this dealership was a huge disappointment. I went in with the expectation that my sales advisor of several years, Rene Garcia, would assist me in finding a new C-Class. Unfortunately, the experience was the complete opposite. Rene became defensive and impatient every time I wanted to see different C-Class specifications in person. He made several excuses about the time it would take to bring a model from another lot and continuously tried to divert my attention to a specific model that didn’t interest me. Overall, he seemed uninterested in helping me find an exterior/interior spec that I would genuinely enjoy. I tried to overlook his behavior, chalking it down to him possibly having a bad day. The situation escalated when I had a few questions about my current lease contract. I inquired about the current/future money factor, interest rates, and warranty. Instead of addressing my questions, Rene cut me off and bluntly stated that he wouldn’t discuss a contract he already closed. When I asked why not, he responded, "You're not even a finance guy. I'm not going to discuss numbers with someone that can't afford this car." This was the tipping point for me. I immediately went to the manager's office to report Rene's misconduct. Hector Brito and Nadir Khan were immensely helpful and supportive, but Rene Garcia's behavior was inexcusable and requires attention from human resources for further action. If an employee at my company spoke to one of my clients in this manner, that individual would face IMMEDIATE termination. This level of disrespect is unacceptable and tarnishes the reputation of a brand I have been so loyal to for years. I expect better from Mercedes-Benz. More

Jose from Mercedes-Benz of Coral Gables is a lifesaver! He is determined, intelligent, and can get any job done. Our Mercedes EQS was stuck in the Brickell City Center garage for 4 days, no tow-trucks were He is determined, intelligent, and can get any job done. Our Mercedes EQS was stuck in the Brickell City Center garage for 4 days, no tow-trucks were able to access it. But thanks to Jose’s resourcefulness and dedication our vehicle was successfully extracted from the second floor basement and safely delivered to the dealership. We are extremely satisfied with the level of service and highly recommend this dealership. More

My second car and less than a week with Gus. Constantly wonderful experience at Mercedes Benz of Coral Gables and with Senior Sales Executive Gustavo Guerra. He has always been so professiona Constantly wonderful experience at Mercedes Benz of Coral Gables and with Senior Sales Executive Gustavo Guerra. He has always been so professional and pleasant to deal with. His kindness and with tremendous and trustworthy makes the entire process a delight like nowhere else. He is truly a dream maker! Amazing experience out of this world . Yann More

I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

Great experience at Mercedes Benz of Coral Gables with Senior Executive Sales Mr. Gustavo Guerra he made it very easy for me to complete the purchase of my Mercedes that I was looking for. Everything was Senior Executive Sales Mr. Gustavo Guerra he made it very easy for me to complete the purchase of my Mercedes that I was looking for. Everything was done efficiently and with his knowledge of Mercedes and options were very helpful made me comfortable in determining my needs. I look forward to dealing directly with him from here on in. I strongly recommend Gus for incredible experience, I will refer all my friends, colleagues, and family members directly to him. Thanks amazing! Yann Dupre More

Aldo Guerra is the BEST! ! He always goes above and beyond for helping me have the best and smooth service. I feel like I can always rely on him and trust him to take care o ! He always goes above and beyond for helping me have the best and smooth service. I feel like I can always rely on him and trust him to take care of my needs. Every time I have a problem, he always fixes it without any question. He works hard to provide me the best service and outcome. Last time the part I needed for my car was not in stock and had to come back another time, Aldo gifted me a beautiful Mercedes-Benz water bottle. Thank you Aldo for always taking care of me!! More

Gustavo Guerra, Mercedes-Benz of Coral Gables, welcomed us like his family! A great and true pleasure to be listened, understood and served like I never seen! A hudge and warm THANK YOU for you amazing ser us like his family! A great and true pleasure to be listened, understood and served like I never seen! A hudge and warm THANK YOU for you amazing service with me and my family!!!! We will come back soon for our second car, for sure! All the best for you! More

I am not one who will usually write a review and not-tipper I am not one who will usually write a review and not usually about a car dealer. I just purchased my own GLC 300 CPO Mercedes-Benz from G not-tipper I am not one who will usually write a review and not usually about a car dealer. I just purchased my own GLC 300 CPO Mercedes-Benz from Gus Guerra who was so helpful. No pressure explained all about the car to me and had the best experience ever. Congrats. Roberto Abreu More

A constantly wonderful experience at Mercedes Benz of Coral Gables and with Senior Sales Executive Gustavo Guerra. He has always been so professional and pleasant to deal with. His kindness and with t Coral Gables and with Senior Sales Executive Gustavo Guerra. He has always been so professional and pleasant to deal with. His kindness and with tremendous and trustworthy makes the entire process a delight. Totally awesome . Jeanine Escoar More