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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,475 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,475 reviews

March 03, 2021

My experience was great. I especially want to say that my Service Advisor, Aldo, was exceptional. This is the first time, in a long time, that I truly felt comfortable with my service advisor. More

by Trish4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Trish, for the kind words for Aldo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 03, 2021

Stephanie Segovia always goes above and beyond to ensure a seamless experience for us. The service she provides is incomparable and always a pleasure working with her. Cannot imagine taking my place any o More

by Sserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Mar 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Stephanie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 03, 2021

Amazing person. He helped me walk through each step so smoothly. Help me accommodate the best price for my trade in vehicle. overall great people and willing to help you at each step. More

by ssk185
Recommend Dealer
Yes
Employees Worked With
Florian (Flo) Grandi
Mar 04, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

March 02, 2021

Tony was very professional as always. Takes great interest in your car to make sure that any issues are addressed. He represents your company very well. More

by RFO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Mar 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 01, 2021

Great service, sound advise, good strategy on future maintenance plans! He’s a very good service manager, and has always been helpful and respectful . . . Plus he knows everything about my vehicle! More

by Floyd.jennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Floyd! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 26, 2021

Very attentive and friendly staff ! My husband and I have been customers for years and we always receive the same friendly and cordial service. We are never disappointed! More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business over the years, Ana. We appreciate you taking the time to leave us this fabulous, five-star review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 25, 2021

I have never filled out a review on any service provider before now. Incredible experience as I was new to Miami and needed a dealer--this is now my go-to dealer based on the way they handled my same-day s More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 24, 2021

Peter is the best, he knows what I want in a new care every time my lease is ending. Within a couple of hours, I have approved of the car and am on my way. He knows his clients and Mercedes inventory. More

by SharonP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Coral Gables responded

Sharon, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. Peter and our team appreciate your business and hope to see you again soon! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 24, 2021

TONY FUENTES WHOM I KNOWN OVER 15 YEARS HAS ALWAYSSSS GIVEN US AN AMAZINGGGGG SERVICE AND THE CUSTOMER SERVICE IS OFF D WALL TY AS ALWAYSSSSSS More

by ALBERT
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Feb 24, 2021 -

Mercedes-Benz of Coral Gables responded

Albert, We are very happy to hear that Tony provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

Feb 24, 2021 -

ALBERT responded

EVERYTHING WAS EXCELLENTTTTT

February 23, 2021

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Artiles, Guillermo Requena, Tony Fuentes
Feb 23, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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