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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,342 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,342 reviews

February 16, 2021

Looking for a luxury vehicle... well look no further! Mercedes-Benz of Coral Gables has a wide range of luxury vehicles. It was my 1st visit and I must say the professionalism of Flo Grandi, who went abo More

by Adibel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Florian (Flo) Grandi
Feb 16, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 16, 2021

Very clean and safe environment, Service advisor treated me very well and respectful, conducting professional and taking care of all my vehicle needs, also getting ready at the promising time. More

by Natacha Soriano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Mercedes-Benz of Coral Gables responded

Natacha, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 16, 2021

I have brought my vehicles to Mercedes Benz of Coral Gables for service since 2016. It is always a pleasurable experience. Professional, courteous employees, and excellent service. More

by Mark Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 16, 2021 -

Mercedes-Benz of Coral Gables responded

Mark, Thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 15, 2021

Initial contact call to Service Department not the best; but once connected with my Service Advisor, everything was perfect, including scope and quality of work! More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Mercedes-Benz of Coral Gables responded

Hello Paul, Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, for the miscommunication with your initial contact call. If you would like to further discuss your concerns, feel free to contact me at your convenience. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 13, 2021

From arrival to departure, the service experience could not be better. Service Advisor, Frankie was friendly and professional, the waiting area was comfortable and stocked with complement refreshments and More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Mercedes-Benz of Coral Gables responded

Stan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 13, 2021

Everything is top notch at this location! The professionalism, service and over all flow of leasing my new Mercedes was seamless and a true pleasure. Thank you to the entire team at Mercedes Cora More

by paulaconnor1011
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leandro Guidi, Phil Leite
Feb 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Paula, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help with the leasing of your new Mercedes and we hope to see you again! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 12, 2021

I live in Broward so a could take my car to any Mercedes dealer closer to me but I choose Mercedes of Coral Gables because I always get the best service. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Joe, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 11, 2021

Jose is always patient and informative while assisting me with my annual service for my vehicle, and answering all questions. Jose even follow up to make sure everything works well after the service has bee More

by davidsresnick
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback about Jose! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 11, 2021

This dealer is the best there is, service is unparalleled, kept me informed throughout the service process, vehicle was delivered clean and with a bottle of water More

by deporcali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 10, 2021

Aldo Guerra was a pleasure to work with. I give him 5 stars for customer service. His estimate on my waiting time was right on the money. More

by sandy.kamhi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Sandy, it's great to hear that Aldo delivered such excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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