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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,475 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,475 reviews

June 13, 2021

Very knowledgeable and professional. Franz always takes time to ensure you are comfortable and informed. If you’re looking for a new vehicle and want to be treated with respect and class, see Franz Watts a More

by Qsolu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franz Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Franz met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

June 12, 2021

Like always he’s the best I will follow him anywhere I come all the way from Broward here because he is the best person trying to help his customers always he’s very respectful professional and a good hum More

by Isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 12, 2021 -

Isabel responded

Well like always I will follow him anywhere he is the best

June 10, 2021

I have been a customer for many years, and I’ve always been very pleased with their sales department as well as their great service. More

by Meggem1109
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jun 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Meg, for taking the time to leave us this five-star review. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Mercedes-Benz of Coral Gables over the years. We truly appreciate your business, Meg! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 10, 2021

If I could give a 10 star review, I would! Peter is amazing! World class customer service! The most enjoyable buying experience! Best Mercedes Dealership in South Florida!! More

by david goldenberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much, David, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Peter and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

June 09, 2021

Flo was easy to work with, helpful, honest and professional. He definitely made the experience seamless and went above and beyond. I would recommend Flo 100% More

by DCabrera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Brito, Florian (Flo) Grandi
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Flo, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

June 09, 2021

Wonderful working with Jose Artiles. Excellent service. Wonderful working with Jose Artiles. Excellent service. I appreciate his always taking time with me. Easy to get to and even a flat tire gets attent More

by Maryjrisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 09, 2021

Great place, great service advisor and great team. They take the hassles away and always find a way to accommodate my needs and schedule. 2 thumbs up. More

by AJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

I have owned a Mercedes since 1990. I have worked with dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, an More

by carsonwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

I was impressed to the attention that Ms. Lucy Arzate gave me, during the time my car was in the shop. She kept me informed on the status of the repair, on a daily basis. I praise her, very highly, for More

by eggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Arzate, Tony Fuentes
Jun 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Lucy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

I'm very upset with the agent that received my car for a change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Morales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Mercedes-Benz of Coral Gables responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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