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Mercedes-Benz of Coral Gables

Coral Gables, FL

Overview
Employees
Reviews
Vehicles
4.9
4,502 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,502 reviews

September 09, 2024

Reliable and Effective Service has always been the hallmark of this dealership formerly known as Bill Ussery Motors. We have been customers for 25 years. More

by Ladybowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Esteves
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Sep 10, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

September 07, 2024

Service staff was excellent and kept me informed from before my appointment until my car was ready. Great service. More

by jevijil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
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Sep 09, 2024 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

September 07, 2024

Great service. Marcus Gonzalez at service department is fantastic. Service department folks are very helpful and have great customer service skills. More

by GJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
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Sep 09, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

September 07, 2024

Great service,great communication I have been tracking my car service all the time,nice people from valets to supervisors. More

by Val2962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
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Sep 09, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

September 03, 2024

As always this is my 4th Mercedes from Coral Gables Mercedes and Ariel and Carlos have been great to work with. They are very professional and they know the Mercedes product to the tee. 👍🏻 More

by GTOMAN13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Pereda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad Carlos and Ariel were able to help, and we hope to see you again! Gabriel Camps General Sales Manager gabriel.camps@mbcoralgables.com (786)413.1346

September 03, 2024

Used to be pretty great but ever since it changed ownership it went downhill. The customer service, client treatment and experience was completely different when compared to before. I ended up switch More

by FMA
Service Communication
Recommend Dealer
No
Employees Worked With
General Adminstration
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Sep 04, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

August 31, 2024

Professional friendly effective. Compassionate for her clients and loves her job . It shows in the interaction. I also like her quick responses on text More

by StefanG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holli Salazar
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Aug 31, 2024 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

August 30, 2024

Always Great customer service and very accommodating . Very thorough inspection of my vehicle and explanations / suggestions for service needed More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Camps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Mercedes-Benz of Coral Gables responded

Matt, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

August 28, 2024

Great smooth service. Place was clean and service agent was in touch with me and answered all questions I had. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
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Aug 28, 2024 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

August 28, 2024

From the moment I arrived, to the moment I left, everyone was extremely courteous, helpful, and service oriented Assistant Service Manager Marcos Gonzalez is the best employee in your dealership. He is More

by Marthastabio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
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Aug 28, 2024 -

Mercedes-Benz of Coral Gables responded

Quality customer service is always our number one priority, and we're happy to hear that Marcos continues to meet your expectations. We look forward to having you as one of our valued customers for many more years to come! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

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