Mercedes-Benz of Columbus - Service Center

MB Columbus Review Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my ser Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my service done on time and follow up with me to insured satisfaction. More

Thankful Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last min Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last minute, and made multiple trips to the dealership, and they squared us away every time. This staff is a humbled staff dedicated to doing their jobs and fulfilling the needs of the customers. I am beyond grateful and overjoyed to be apart of this dealership's community; and this staff, dealership, and everyone involved with its success, will always be in my prayers. --The Hinton Family More

They rolled out the red carpet treatment I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offere I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offered a comfortable area to work on my laptop while I waited. They even sent me home in style in a new 2015 loaner for a night since my tires had to be ordered. They provided excellent customer service and I received so many follow ups from everyone thanking me for my business. I really appreciate that. 2 1/2 weeks after I bought my tires, I ended up getting a screw in my new tires while driving on the interstate in AL on a trip. I called the service dept. and Lauren helped me get a copy of my invoice so that I could provide that to a tire shop in order to get my tire replaced since I had left the receipt at home. I was able to get the tire replaced and only pay for installation. I was so happy that I was able to get everything taken care of while I was on travel. These folks really have my back. They treated me as part of the Mercedes family and I will give them my business and recommend them to all of my friends!!! More

One Satisfied Student I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very easy to work with and very easy to get along with. She was extremely down to earth and despite me not purchasing my vehicle from her( I took my car in for service, and was interested in trading in) she treated me like I was her very own customer. She took charge over my issue and really worked hard to get me a solution. She was easily accessible whenever I had a question or issue and made the entire process manageable and bearable. She was very skilled and knowledgeable and I'm forever grateful. It's funny, prior to me taking my car in for servicing I called the dealership and spoke to the receptionist whose name happened to be Abby also....when I got there i asked for Abby, and by me not knowing last names at that time they assumed I was speaking of the sales associate.....that assumption caused me to gain a friend and a new sales associate because I will be back to get my car from Abby! Thanks! More

300SDL Service Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedul Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a "cattle call" time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why it's needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!! More