Mercedes-Benz of Columbus - Service Center

Repair service I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellen I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellent customer service; however, MB held my car for several days and never mentioned my access to a loaner car, the 1st day I was told they had no loaner cars available, the next day I had to call and find out that they would keep my car an additional day and night because the mounts were very hard to remove, same thing for the next day, by Thursday evening I was able to get my car, this was a new and unusual experience for me with MB, as I have had all of with the exception of Axle work and tires through MB, overall, I was very satisfied with my car and always receive excellent CS from Trey. More

Review of parts department James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. Our business depends on top notch service from a competent parts department - and that is exactly what we receive from James and the other members of the Mercedes of Columbus parts department. More

Great staff, great personality, great atmosphere. This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were well exceeded. I bought a used benz from another dealer, and the Columbus dealer treated me and my wife like family and like we purchased it from them. I can not reccomend them enough. The service center, parts, and sales are all very exceptional. GO SEE THEM!!! More

Excellent CS from Brandy, Tres Caleb and John, thank you all MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mai MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mainly from Brandy, Tres, Caleb and John, wishing each of them a very Merry Christmas and a Happy, Joyous and Blessed New Year. Carol Hinton More

Nothing New I visited the dealership for repairs and as usual was met with disrespect, rudeness and the typical blow off! This is nothing new. They are consistent I visited the dealership for repairs and as usual was met with disrespect, rudeness and the typical blow off! This is nothing new. They are consistent! I was told if I want my car repaired I should be nice! What does that even mean? The worse of it is that I know nothing will change! More

Purchasing a new mercedes benz My sales person was Serpill Adams and she did an excellent job in getting this car to work for me and I am very excited about driving it. Thank you s My sales person was Serpill Adams and she did an excellent job in getting this car to work for me and I am very excited about driving it. Thank you so much. Jeannie McFarland More

Excellent Service Consultant Kaleb Sanders Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me and my family and will have a loaner car if I need it. More

BEST CUSTOMER SERVICE CENTER EVER!! First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of the way, I was on a road trip coming from Jacksonville FL, on my way to Atlanta to see family when a service light came on in my 2009 E63 AMG rather quickly warning me of battery power loss followed by overheating advising me to pull over immediately. I pulled over called my insurance provider for a tow. They advised me that it would be 3hrs before someone could reach me because of the day and location. They also advised me that the closest Mercedes-Benze dealership (Mercedes-Benze of Columbus) was 20 miles away. Unfortunately for me it actually took 4 1/2hrs and that was 4 1/2hrs in what the thermometer in my car read to be 100-112 degree heat and the only shade being....inside the car. I kept checking to see what time the dealership closed because I was afraid I wouldn't get my car there in time, and this would end up being a wasted day altogether. Finally the tow truck arrives I get to the dealership with minutes to spare....I mean minutes to spare..and there was Mrs. Napier sitting there she as well the ENTIRE service team was EXTREMELY cordial, was in no rush despite the fact that they close in like two minutes. Told me where to get discounts for my overnight hotel stay, gave me coupons to get myself something to eat and had a loaner car ready and waiting to go! All in just 5 minutes! My car was ready in one business day of which I was advised of the progress the entire time. I have been in other service centers before, but that service center was by far one of the best if not the best customer service centers I've ever been in. I advised them that my next Mercedes-Benze purchase would be from that dealership, even if I have to drive all the way from Jacksonville, they are just that amazing! More

Excellent Customer service (service area) I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great ca I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great care of the issues I have with my car. He's very helpful and friendly and always goes above and beyond to make sure I am not inconvenienced. More

My Experience and service with Mercedes-Benz of Columbus ! My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership remarkable job! Sincerely, Aaron A. Hourel, customer More