Mercedes-Benz of Columbus - Service Center

Great service Outstanding service.. Scheduled service and car was completed as promised. Very customer friendly; offered service to and from preferred location when Outstanding service.. Scheduled service and car was completed as promised. Very customer friendly; offered service to and from preferred location when dropping car off and when service was completed. Troy Reed and Jerry McIntyre were very professional and very courteous. More

Awesome service and excellent communication! Liz you Rock Liz was courteous, personable,respectful, provided options and was very professional. She was patient and took the time to listen to my concerns. S Liz was courteous, personable,respectful, provided options and was very professional. She was patient and took the time to listen to my concerns. She's an excellent service representative. More

Top notch team Jerry was very helpful, my vehicle service and repair work was completed 13:00 hrs and the shuttle was at my home to pick me up with-in a hour after w Jerry was very helpful, my vehicle service and repair work was completed 13:00 hrs and the shuttle was at my home to pick me up with-in a hour after work was complete. More

Very sloppy Brought my 2006 SL500 and 2012 S550 to the dealer for service about a few weeks apart for the usual service and maintenance. Both times, a few (2-3) l Brought my 2006 SL500 and 2012 S550 to the dealer for service about a few weeks apart for the usual service and maintenance. Both times, a few (2-3) lug nuts were missing and the radio on the SL 500 was not working. Find another dealer. The lip service may be good. The car service is sloppy. More

Was NOT informed of a few important things! First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothi First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothing. Today I was running errands and was totally locked out of my car. I want to bring this to your attention because both times if the salesman had gone over these things with me it would not have been a problem. No one told me if you car won’t start using the start button, just remove button and turn it on with the key. Today I was locked out of my car and AGAIN had someone told me how to remove the key from the key fob it would have been an easy fix. Just very frustrating and if someone had just taken the time to go over these things with me it could have made my day a lot better!!!!! More

Best Service Experience at a time I needed it most. I had what I thought would be a simple repair. Replace a headlight bulb. I live in Atlanta area and usually have my car repairs done at a Dealership I had what I thought would be a simple repair. Replace a headlight bulb. I live in Atlanta area and usually have my car repairs done at a Dealership near me. My right low beam headlight had been out for quite some time after several attempts of trying to locate the correct bulb ( DS1) and then get the appt to have it installed. Anyway, I get the bulbs, drive back to the Atlanta dealership, they tell me that it would be at least 3 days. So, I had an emergency in Columbus and and while here decided to stop into MBOC. Was greeted right away and explained my problem and Elizabeth said she could have someone look at it and they might be able to do it that day. She had the service mgr or tech put it up on the rack and pull the bulb. They actually replaced with the bulb I had already purchased in Atlanta. When I was ready to pay the bill, Elizabeth said, No Charge.... In my 30 plus years experience in owning a Mercedes off and on, I have never heard those words from a MB dealer. I told her she didn't know how much I needed that on that particular day. I just signed all the paperwork to get Hospice for my mom in Columbus, and I was still recovering from back surgery and probably should not have been driving. They have earned my future service business. I come to Columbus frequently and this dealership is smaller than where I usually go, but they are big on Customer Service...... I just had to say thanks, especially to the Elizabeth and the Service Guys....... Darryl Pierce More

No regrets... New Benz Owner and Customer for life! New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I get off work and I get to drive it home. Between the amazing assistance and service I receive from this dealership, I would highly recommend coming here to be introduced to the Mercedes-Benz experience. Customer service is definitely a priority with this dealership, and this company. Definitely one of the best decisions I've made, I really love my vehicle. Thank you MBOC! More

Service On arrival I was greeted in a very professional manner and she was interested in what my needs were on this visit. Elizabeth Enix, was very helpful a On arrival I was greeted in a very professional manner and she was interested in what my needs were on this visit. Elizabeth Enix, was very helpful assisting me with pairing my phone. More

Had airbags replaced. Did excellent work on car, shuttle driver very courteous and friendly. Nate who heloed6me at pickup was also courteous and friendly. Other office staf Did excellent work on car, shuttle driver very courteous and friendly. Nate who heloed6me at pickup was also courteous and friendly. Other office staff was stiff and not very engaging. Could have been more friendlier. More

Thank you for your Assistance Great Customer Service! Approachable and very accommodating in assisting me with connecting my new cell phone to blue tube. Bryce carefully explain st Great Customer Service! Approachable and very accommodating in assisting me with connecting my new cell phone to blue tube. Bryce carefully explain step by step the exact details, so I understood it completely. He truly made my day, and he should be commended for his outstanding customer service. It is my pleasure to express my appreciation. Bryce should be the bench mark for exceeding customer service for Mercedes. More