Mercedes-Benz of Columbus - Service Center

Excellent Customer Service I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In other words, it is worth the drive which takes us one hour and thirty minutes to get there. I enjoy working with Elizabeth, Troy, and Jerry. More

Service B. Shuttle service provided very courteous and serv Everything was great except my windows were streaked post detailing. The store was still in re-construction which detracts from the expected Mercedes Everything was great except my windows were streaked post detailing. The store was still in re-construction which detracts from the expected Mercedes-Benz experience. More

Warranty service I gave this service a 3 because the time frame was too long in getting my car taken care of and customer service keeps you on hold too long and overal I gave this service a 3 because the time frame was too long in getting my car taken care of and customer service keeps you on hold too long and overall the customer service was not a great experience More

The young girl at the front desk was Awesome! The girl at the front desk made my day and taking my car in for service a much more pleasant experience. Being authentic and nice went a long way wit The girl at the front desk made my day and taking my car in for service a much more pleasant experience. Being authentic and nice went a long way with me. Good on Her! Marty More

Great service experience! Prompt, honest, reliable service! Great staff overall, including front desk, telephone service, shuttle service and clean, comfortable building. Just Prompt, honest, reliable service! Great staff overall, including front desk, telephone service, shuttle service and clean, comfortable building. Just a great experience. Will recommend to all our friends! More

Worst experience in a car dealership I’ve ever had Went in for a B service and to check the tires. They told me I needed new tires that I just bought from them in January. I guess the tires on the Went in for a B service and to check the tires. They told me I needed new tires that I just bought from them in January. I guess the tires on the last 9000 to 12,000 miles. The service manager and the general manager were very rude telling me that I was running over Pot holes that’s what messed the alignment up. They told me that there was only a warranty if the tires blew out not for wear. Do not buy tires or use this service at Mercedes Benz of Columbus More

Service Repair Can not say enough good things about the customer service we received when having our windshield replaced. The service department went above and beyon Can not say enough good things about the customer service we received when having our windshield replaced. The service department went above and beyond to help us! More

Service Overall I was Very satisfied with my experience and service.?it didn’t take very long and they also made some recommendations for new tires in which I Overall I was Very satisfied with my experience and service.?it didn’t take very long and they also made some recommendations for new tires in which I decided to buy elsewhere. More

Superior Service I experienced awesome customer service from Jeff McIntyre from the time he made the service appt until my vehicle was completed. I always feel right a I experienced awesome customer service from Jeff McIntyre from the time he made the service appt until my vehicle was completed. I always feel right at home at Mercedes Benz of Columbus. More

Airbag Replacement Appointment kept on time, loaner vehicle ready as promised. Airbag replacement accomplished ahead of promised time. Vehicle was washed, cleaned and Appointment kept on time, loaner vehicle ready as promised. Airbag replacement accomplished ahead of promised time. Vehicle was washed, cleaned and ready when I returned the loaner. More