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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
991 Reviews
Call Service Center (706) 256-6100

991 Reviews of Mercedes-Benz of Columbus - Service Center

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December 10, 2021

Desk staff need to be better trained at returning calls and staff who takes car info to advise customer of charges for evaluation More

by EBEASON21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Mercedes-Benz of Columbus responded

EBEASON21, thank you for your candid feedback about our service department. We understand we are not perfect and it takes reviews like yours to help us find areas to improve. Please let us know if there is anything else we can do for you!

December 10, 2021

The BEST dealership I've ever done business with, be it, Ford, Chevy, Chrysler, and others. M-B of Columbus takes care of its customers and treats us fairly. ds More

by sparkleberryknob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much, ds, for your feedback! Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season!

December 09, 2021

Excellent service provided by great customer service representatives! Always enjoy coming to this dealership because I know my service will be completed in a professional manner. More

by BONNIE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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December 08, 2021

The dealership was really concern about the issue with my vehicle. The made sure I understood what could of cause my issue and that they did ever check possible to rule out any issue. Really good customer se More

by emitbsam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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Dec 08, 2021 -

Mercedes-Benz of Columbus responded

Emitbsam, thank you so much for taking the time to share about your experience! We truly appreciate your feedback and will pass on your kind words to our service department. Please let us know if there is anything else we can do for you!

December 08, 2021

Good customer service and professional technicians. Willing to go the extra mile to resolve issues. More

by sleesaxon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Dec 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback! We are happy to hear about your experience with our service department. Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season.

December 07, 2021

Service department was efficient and thorough . Car was ready when promised, washed and ready to go. More

by CHEZMCCOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
Dec 07, 2021 -

Mercedes-Benz of Columbus responded

Thank you, CHEZMCCOY, for sharing your feedback about your service experience! We are happy to hear it was positive and look forward to continue servicing your needs in the future. Wishing you a wonderful holiday season!

December 05, 2021

They replced the wrong hose and broke my turbo system I will seek legal advice! More

by RENEEC35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nadie Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Dec 07, 2021 -

Mercedes-Benz of Columbus responded

RENEEC35, we are disappointed to hear your feedback and understand this issue has been resolved. Please don't hesitate to reach out to us if there is anything else we can assist you with. Wishing you a wonderful Holiday Season!

December 05, 2021

Service was great.I’m handicapped. Thanks for your service to me. Thanks again Columbus. More

by Sanvenus007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
My car was picked up.
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Dec 07, 2021 -

Mercedes-Benz of Columbus responded

Sanvenus007, we are delighted to hear about your experience. We hope you have a wonderful holiday season and please don't hesitate to reach out to us if there is anything else we can do for you!

December 04, 2021

This dealership is very clean, friendly and professional! Always love going there for my service! More

by CoCo Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Blauvelt, Tony Lassen
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Dec 07, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback! Please feel free to reach back out to us if there is anything else we can assist you with :)

December 03, 2021

Very good service I love to go there every time I need Very good service I love to go there every time I need to make my car look new too More

by DIEMPHAN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Dec 03, 2021 -

Mercedes-Benz of Columbus responded

DIEMPHAN40, we are thrilled to hear about your service experience! Thank you for taking the time to share. Please let us know if there is anything else we can do for you!

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